Subject: New Reply Received - Product information
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Jun 2022 06:37:35 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Product information  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>More details are as under;</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>Attached please find herewith two snaps to clarify the deficiencies.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>Following are the missing items and deviations from the declared and published specifications;</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>1}  We couldn’t find
<b><span style="background:yellow;mso-highlight:yellow">“two numbers plush soft toys”</span></b> inside the box when we opened the box on receipt although it was mentioned on box cover and on the online specs (Pl refer attached picture # 1)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>2} We couldn’t find any provision for
<b><span style="background:yellow;mso-highlight:yellow">“preloaded sound melodies “</span></b> on the baby seat although it was mentioned on the online specifications of this same baby seat which we ordered(Please refer attached picture # 2)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>Hope above will clarify our complaint/claim.</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>NOTE: If these two items and provision not included then why it is mentioned on box and online specs. Isn’t it illegal to  supply products other than what is being
 advertise?</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>You are requested to review with concerned and arrange to rectify in soonest possible or let us know to whom should we escalate this matter</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>We selected “Babyshop” considering a reliable premium brand and we hop positive and quick settlement of our claim being a loyal Babyshop customer.</span></div>
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<span style='font-size:9.0pt;font-family:"Comic Sans MS";color:black'>Best Regards;</span><span style="color:#201F1E"></span>
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<span style='font-size:10.0pt;font-family:"Comic Sans MS";color:#00CCFF'>Maneha Qasim</span><span style="color:#201F1E"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Comic Sans MS";color:black'>0506481034</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, June 20, 2022 9:22 AM<br>
<b>To:</b> Mohammad Qasim &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4514838] - Product information</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Maneha,,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for getting in touch with us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would be happy to help you. However for us to check and investigate, we would need some more information. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please provide us with more details to further assist you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4514838:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043350931875'>Baby seat specs on box.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043350931877'>Baby seat online specs.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4514838