Subject: Note Added - [#4500004] Re: 6148891785 لم تقم بعد باستلام طلبك رقم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Jun 2022 13:31:58 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4500004    Subject:  Re: 6148891785 لم تقم بعد باستلام طلبك رقم    Requester: خالد    Note Content:   <div class="WordSection1">
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, June 17, 2022 12:05 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4500004] - Re: 6148891785 <span lang="AR-SA" dir="RTL">لم تقم بعد باستلام طلبك رقم</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Updating C&amp;C order status<br>
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Order Date : Jun 10, 2022<br>
Order ID:  6148891785<br>
Store code :  Splash21240<br>
Tracking ID: 614889178522999991<br>
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Assistance Required: Mark the order as delivered.<br>
The customer confirmed to us that she has recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br>
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Thank you for your help. <br>
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Regards,<br>
Reenad</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Jun at 12:38 PM
<span class="separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Nusaybah
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Sorry for the earlier escalation, we want to update the status of the order<br>
The customer received the order successfully<br>
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Problem Statement: Updating C&amp;C order status<br>
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Order Date : Jun 10, 2022<br>
Order ID:  6148891785<br>
Store code :  Splash21240<br>
Tracking ID: 614889178522999991<br>
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Assistance Required: Mark the order as delivered.<br>
The customer confirmed to us that she has recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br>
<br>
Thank you for your help. <br>
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Regards,<br>
Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Jun at 12:00 PM
<span class="separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
</span><a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4500004" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">#4500004</span></a><span style="font-size:10.5pt;font-family:-apple-system"> raised by
</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">خالد </span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>(</span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span style="font-size:10.5pt;font-family:-apple-system">).</span>
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Hi Team, <br>
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Problem Statement: Late C&amp;C<br>
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Order Date : Jun 10, 2022<br>
Order ID:  6148891785<br>
Store code :  Splash21240<br>
Tracking ID: 614889178522999991<br>
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Assistance Required: Need urgent delivery of the order to store. <br>
Issue Description: The order was placed on Jun 10, 2022 but still not ready for pickup.the customer is chasing us for his order.<br>
Please let us know whether the order is yet shipped to store or not. <br>
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Thank you for your help. <br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 15 Jun at 11:57 AM
<span class="separator">, Centrepoint &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا خالد,<br>
</span><span lang="AR-SA" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><br>
</span><span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا.</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">ملاحظاتكم مهمة بالنسبة لنا لرفع جودة الخدمة لدينا وشكرا لكم لتزويدنا بإفادتكم.<br>
</span><span lang="AR-SA" style='font-size:12.0pt;font-family:"Arial",sans-serif;color:black'><br>
</span><span lang="AR-SA" style="font-size:10.5pt">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به.</span>
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<span lang="AR-SA" style="font-size:10.5pt">لقد تم رفع طلبك للفريق التقني لتحديث حالة الطلب أسرع وقت ممكن.شكرا لتسوقكم وتعاونكم معنا. ونتطلع لخدمتكم لاحقاً.<br>
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لا تتردد في التواصل معنا في حال وجود أي إستفسارات أخرى.<br>
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أصدقائك.<br>
فريق الدعم,</span>
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