Subject: Note Added - [#4498098] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 01:06:27 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4498098    Subject:  Returns   Requester: Nasreen zain    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy to help you.<br><br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/308624" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/308624</a></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: rgb(250, 250, 250)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Thanks and Regards,</span></span><div style="box-sizing: border-box; word-break: break-word">
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer</span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></span><div style="box-sizing: border-box; word-break: break-word">
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px"><img src="https://ci3.googleusercontent.com/proxy/O1sxbJXK84zDuZxblwfrnrBH1gH5DFhF9FZcKNQoIgVfdzfJF10JeovJXt8eobnbV6m_uWW6cmpe6dv5l4rQJdURNoVg3FpvsTsIHfDYNZw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/logo.jpg" alt="FarEye" width="120" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 13px" class="fr-fic fr-dii"></td>
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<img src="https://ci3.googleusercontent.com/proxy/3u3m4nxRivBcIktCNGgVCAZzk1HhxFS_yDPsML4pnvboCkkvxWYDNpXBfd5esXswSjMMdevhEMHYaaRhLhYDJfbVvNEID7OgZYEupoN83SfxRf4=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/gartner.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions<div style="box-sizing: border-box"><div></div></div>
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<img src="https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<img src="https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Recognized</div>
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<tr style="box-sizing: border-box"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; font-family: arial; min-width: 5px; font-size: 11px; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px; text-align: center"><a href="https://www.facebook.com/GetFarEye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/mCz4Naj7Zw0iCKBY29FVx84tZ4njN2gdZmUmW6u8OYhewGHBEvDXlOqLqp3wSNkQgjNXW_Wp5fqmksTU0HUhXM1zJMY7eWIReYEn2EOfrckCPtg=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-02.png" alt="facebook" width="20" style="box-sizing: border-box; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px; text-align: center"><a href="https://www.youtube.com/fareyeinaction" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/dhwolIOkAIS28rRVkWybQ4NI_hK9D8Ws__elQ6QaYyObuLqONzOgEoG7lUP0yLzNPAHb-Y8HcPn4_y7viQY4_C-8uT_CWjX0Ed5y7RVQ35-KaBY=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-03.png" alt="Youtube" width="20" style="box-sizing: border-box; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px; text-align: center"><a href="https://twitter.com/fareye" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci4.googleusercontent.com/proxy/2kjJKrHn_P0SuygpLV4cdXEfiVUr6fbawAoeOz-GJzYoegk_Svck6V-Btk78uaOa9Trp9AwEbJshxx6Pjy7ByZfWyA5UQBda_A4HHHHfdyVZq1s=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-04.png" alt="Twitter" width="20" style="box-sizing: border-box; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px; text-align: center"><a href="https://www.linkedin.com/company/fareye/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: normal; overflow-wrap: break-word; font-size: 13px" target="_blank"><img src="https://ci6.googleusercontent.com/proxy/nvcRal-LThajUdiOO_renVFKlGLxHtbH1XTGtDeIRkeebxVVA0KuyB60CCzCXVrKwWRZFNAF4InR-aLbVJcgO8zxZe1eePdEhUItYOOdI-dEdxE=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-05.png" alt="Linkedin" width="20" style="box-sizing: border-box; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"></a></td>
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                            On
                            Tue, 14 Jun at 10:27 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Mam,</div>
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<div dir="ltr">As per your concern we have checked and found that status of shared order number is already delivered. Kindly check the attached  response body and let us know if any further assistance is required.</div>
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<div>{<br>  "customer_shipment_id": "614824947523999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-06-11 13:55:35",<br>  "entry_type": "Hybris",<br>  "order_id": "6148249475",<br>  "chargeable_weight": "1.0",<br>  "scac": "SHI",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2399999",<br>  "tracking_id": "SD007169487",<br>  "reference_number": "SD007169487"<br>}<br>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/308624" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/308624</a></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: rgb(250, 250, 250)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Thanks and Regards,</span></span><div style="box-sizing: border-box; word-break: break-word">
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer</span></div>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">FarEye<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-family: tahoma, sans-serif">- Enabling Digital Logistics</span></a></span><div style="box-sizing: border-box; word-break: break-word">
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; background-color: rgb(250, 250, 250)">+91 70-6595-6595 </span></span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span><a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(44, 92, 197); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">||</span>
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<td style="box-sizing: border-box; padding: 0px; font-family: Roboto, RobotoDraft, Helvetica, Arial, sans-serif; min-width: 5px"><img src="https://ci3.googleusercontent.com/proxy/O1sxbJXK84zDuZxblwfrnrBH1gH5DFhF9FZcKNQoIgVfdzfJF10JeovJXt8eobnbV6m_uWW6cmpe6dv5l4rQJdURNoVg3FpvsTsIHfDYNZw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/logo.jpg" alt="FarEye" width="120" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px; font-size: 13px" class="fr-fic fr-dii"></td>
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<img src="https://ci3.googleusercontent.com/proxy/3u3m4nxRivBcIktCNGgVCAZzk1HhxFS_yDPsML4pnvboCkkvxWYDNpXBfd5esXswSjMMdevhEMHYaaRhLhYDJfbVvNEID7OgZYEupoN83SfxRf4=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/gartner.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div style="box-sizing: border-box; font-size: 11px; font-family: arial; line-height: 11px">7+ Mentions<div style="box-sizing: border-box"><div></div></div>
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<img src="https://ci6.googleusercontent.com/proxy/KJHjcG2Ks7ttbyMyT0YN1TB97b-lJ_oyZJZdoYEQQsos7mz_klwRkDdR7nxJGGLJL1QKaQEjc5-T8SoNnfZuTt9hNlZzx63cF6-ryJZmPw=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/IDC.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Digital Disruptor</div>
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<img src="https://ci4.googleusercontent.com/proxy/sQ8oTa9aff-dslO_zZjHc6ishqF0eQ5mmXw8-NO9DqAsGsPato-Bq4y5l50ytFWslqER8_BJ-zy3O6aJurZEnTLvuJf8DweCyeEPIeLNFp13eBn5=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559283964/deloitte.png" alt="gartner" height="18" style="box-sizing: border-box; cursor: pointer; padding-right: 1px; padding-left: 1px" class="fr-fic fr-dii"><div>Recognized</div>
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<tr style="box-sizing: border-box"><td bgcolor="#ffffff" style="box-sizing: border-box; padding: 0px; font-family: arial; min-width: 5px; font-size: 11px; height: 19px; text-align: center">Chicago   |   London   |   Dubai   |   Singapore   |   India</td></tr>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 14 Jun at  9:48 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div>Greetings from FarEye!</div>
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<div dir="ltr">We would like to inform you that we have received your concern regarding status update  and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.</div>
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<div>We are happy to help.<span dir="ltr"> </span>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/308624" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/308624</a></span>
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<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Thanks and Regards,</span></span></span></div>
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<strong>Pankaj Ramdoot</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word">Call: </span><span style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 13px; font-family: "trebuchet ms", arial, sans-serif; background-color: rgb(250, 250, 250); color: rgb(34, 34, 34)'>+91 70-6595-6595 </span></span><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700; font-size: 12.8px; color: rgb(0, 0, 0)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"> || <a href="http://www.getfareye.com/" rel="noreferrer" style="box-sizing: border-box; color: rgb(17, 85, 204); word-break: break-word; overflow-wrap: break-word" target="_blank">www.getfareye.com</a></span></span>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 14 Jun at  9:47 PM
                            <span class="separator">,  Max &lt;[email-masked]&gt;  wrote:
                            <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div dir="ltr"><div dir="ltr">Hi Team,<br><br>Problem Statement: update the order status <br><br>Order Date : 07/06/2022<br>Order ID: 6148249475<br>Tracking ID: 614824947523999991<br><br>Assistance Required: Mark the order as delivered.<br>the customer has confirmed to us that he/ she received the order. Kindly update the order status, So the customer will be able to create a return request and follow up for the same.<br><br>Regards,<br>CS Team<br>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Tue, 14 Jun at  8:11 PM
                            <span class="separator">,  Nasreen zain &lt;[email-masked]&gt;  wrote:
                            <div>السلام عليكم لدي طلبيه برقم 6148249475 استلمتها بتاريخ 11/ 6
و لا يظهر لي خيار الارجاع او يظهر بأنها تم استلامها
اريد ارجاع بعض القطع منها </div>
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