Subject: Ticket Assigned - Conversation with pradeep kumar
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 11 Jun 2022 04:52:46 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with pradeep kumar pradeep kumar                    Bot:  Hi again! Bot:  Please enter your name Customer:  pradeep kumar Bot:  Hi Pradeep Kumar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6146755340 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:47 AM, 11th Jun                   Shehanah                   Hi Pradeep , Thank you for contacting us. My name is  Shehanah  , I will be happy to assist you.           08:48 AM, 11th Jun                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:48 AM, 11th Jun                     pradeep kumar                    Hi Shehanah           08:48 AM, 11th Jun                     pradeep kumar                    I ordered online and received my order. It supposed to change the status in splash app as delivered           08:49 AM, 11th Jun                     pradeep kumar                    But its status still is processing           08:49 AM, 11th Jun                   Shehanah                   ​We apologies for the inconvenience caused.  We are working to resolve your issue on priority. ​ We request you to please allow us some time so we can work on this and do the needful.           08:50 AM, 11th Jun                   Shehanah                   Is there anything else i can assist you with?           08:50 AM, 11th Jun                     pradeep kumar                    I want to return it back but not able to do it untill status changes to delivered           08:50 AM, 11th Jun                     pradeep kumar                    I have already contacted for this issue soemtime back... but solution           08:51 AM, 11th Jun                     pradeep kumar                    No* solution           08:51 AM, 11th Jun                   Shehanah                   We request you to please allow us some time so we can work on this and do the needful.           08:51 AM, 11th Jun                   Shehanah                   Is there anything else i can assist you with?           08:51 AM, 11th Jun                     pradeep kumar                    Ok i will wait.. please change the status ..thank you           08:52 AM, 11th Jun                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:52 AM, 11th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4480360