Subject: Note Added - [#4412111] Conversation with احمد المطاوعه
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 10:38:37 +0000

Hi ,    Bsdm.nurserywh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4412111    Subject:  Conversation with احمد المطاوعه   Requester: احمد المطاوعه    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Please to note,  below issue already solved kindly check with customer and confirm.
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<div class="MsoNormal"><b><i><u><span style='font-size:16.0pt;font-family:"Aparajita",serif;color:#1F3864'>Regards
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>BS-Nursery Furniture
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>SCM Dammam
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 583619739</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>:
</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#767171'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></i>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTc2MDY2MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nKBML4jWgXdUjdJB9lPhQfljsw9XAtH1ejyMFi2y8jo" data-id="2043345760662"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="Content_x0020_Placeholder_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTc2MDY2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EiTWpC8mOD3fQ14cZZxotQQot34_xcsePiLHG-f7tL0" data-id="2043345760663" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTc2MDY2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CYad_LcHoqhmzeh1wZ0rZvmoslujYZRXyBQ1tBx-uOk" data-id="2043345760664"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTc2MDY2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.XIzA9z-trpHqD41NpzA3OUk5680TYm9S7Y5j_bipeeA" data-id="2043345760665"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NTc2MDY2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kgB9mtfYKNBK2hmSMMfitNTfsTcMBcEuuDcLg5u9YD4" data-id="2043345760666" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, June 3, 2022 1:12 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4412111] - Conversation with احمد المطاوعه</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Reminder</span></strong><b><br>
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Problem Statement: WWD DAMAGED ITEM<br>
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Order Date : Sep 21, 2021<br>
Order ID: 6353478710<br>
Tracking ID: 17439156353478710<br>
Item ID: 158725985 - - Giggles Marcia Baby Bed<br>
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Assistance Required: Damaged Item Receive <br>
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Issue Description: Customer emailed us informing that he/she received the item on 9/26/21 but the item which they received is damaged, customer also provided us the picture of damaged item.<br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">S.Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 1 Jun at 10:43 AM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4412111" rel="noreferrer">#4412111</a> raised by احمد المطاوعه (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: WWD DAMAGED ITEM<br>
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Order Date : Sep 21, 2021<br>
Order ID: 6353478710<br>
Tracking ID: 17439156353478710<br>
Item ID: 158725985 - - Giggles Marcia Baby Bed<br>
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Assistance Required: Damaged Item Receive <br>
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Issue Description: Customer emailed us informing that he/she received the item on ​9/26/21 but the item which they received is damaged, customer also provided us the picture of damaged item.<br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,<br>
​Reenad</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 29 May at 1:58 PM
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا احمد ،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4412111:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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