Subject: Ticket Assigned - late delivery to the WH
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 03 Jun 2022 06:59:29 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery to the WH shehzad                    Bot:  Hi again! Bot:  Please enter your name Customer:  shehzad Bot:  Hi Shehzad ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:04 AM, 18th May                   Asmaa                   Hi Shehzad , Good morning, My name is Asmaa, I will be happy to assist you.           11:05 AM, 18th May                     shehzad                    6137396814 still peding refund of 94 SR since 17-4-22           11:06 AM, 18th May                   Asmaa                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 18th May                   Asmaa                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:08 AM, 18th May                     shehzad                    ok           11:08 AM, 18th May                   Asmaa                   Thank you for allowing me the time to check. I appreciate your patience.           11:08 AM, 18th May                   Asmaa                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:08 AM, 18th May                   Asmaa                   Is there anything else i can assist you with?           11:09 AM, 18th May                     shehzad                    tis third time and received the same reply but no output           11:09 AM, 18th May                     shehzad                    one month gone and still team working on it.           11:09 AM, 18th May                   Asmaa                   we sincerely apologize for the inconvenience caused           11:09 AM, 18th May                     shehzad                    tell me clearly when will be refund           11:10 AM, 18th May                   Asmaa                   we will make sure to work on this as soon as possible to avoid any further delay           11:10 AM, 18th May                     shehzad                    please accept my apology as did shopping from Max.           11:10 AM, 18th May                   Asmaa                   We understand your frustration and we feel very sorry that on this instance we could not meet your expectations.           11:11 AM, 18th May                     shehzad                    this is my second experience with max that they delayed in refund and took more than a month           11:11 AM, 18th May                   Asmaa                   we will make sure to solve this issue at the earliest possible           11:11 AM, 18th May                     shehzad                    hopefully this time you are true.           11:12 AM, 18th May                     shehzad                    Anyhow thanks for your response.           11:12 AM, 18th May                   Asmaa                   you're most welcome           11:13 AM, 18th May                   Asmaa                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:13 AM, 18th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4371092