Subject: Note Added - [#4421098] Conversation with mohammed riaz khan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 30 May 2022 08:08:50 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4421098    Subject:  Conversation with mohammed riaz khan   Requester: Mohammed Riyaz Khan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><a id="OWAAM21B731D8A2504E9690E4F02D910BCD90" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a></div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, May 30, 2022 11:04 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4421098] - Conversation with mohammed riaz khan</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late C&amp;C </span></div>
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Order Date: May 21, 2022<br>
Order ID: 6144842944<br>
Store code: Babyshop10041<br>
Tracking Id: 614484294423999991<br>
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Assistance Required: Need Urgent pick up<br>
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Issue Description: Customer placed an order on # May 21, 2022  and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED.<br>
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Kindly check and update if the order is physically avail at the store, kindly contact the customer on # +966534035064  and handover the order.<br>
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Please assist in closing this case on priority. The order has already missed the delivery time frame.<br>
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Thank you for your help!<br>
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Regards, </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">S.Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 30 May at 10:38 AM
<span class="separator">, Mohammed Riyaz Khan &lt;[email-masked]&gt; wrote: </span>
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<span style="font-size:9.0pt;color:#6F7071">mohammed riaz khan</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>mohammed riaz khan<br>
<b>Bot: </b>Hi Mohammed Riaz Khan ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6144842944<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
<strong><span style='font-family:"Calibri",sans-serif'>: </span></strong>Processing
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>6144842944</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi mohammed , Thank you for contacting us. My name is shehanh , I will be happy to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:34 AM, 30th May</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:34 AM, 30th May</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I'm looking for my order</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ordered on 21 May still didn't receive</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Nothing</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">When I'll receive??</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:37 AM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzY4NjcyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3PVpz6uNC09fDSw7vp1b2_xiG_JRoGPnvu5KXbQiOgA" data-id="2043343686722" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:37 AM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mohammed riaz khan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzY4NjcyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3PVpz6uNC09fDSw7vp1b2_xiG_JRoGPnvu5KXbQiOgA" data-id="2043343686722" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Nothing</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:37 AM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shehanah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzY4NjcyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3PVpz6uNC09fDSw7vp1b2_xiG_JRoGPnvu5KXbQiOgA" data-id="2043343686722" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:38 AM, 30th May</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">mohammed riaz khan</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MzY4NjcyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3PVpz6uNC09fDSw7vp1b2_xiG_JRoGPnvu5KXbQiOgA" data-id="2043343686722" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:38 AM, 30th May</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
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<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4421098:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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