Subject: Ticket Assigned - Conversation with mona hassan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 06:01:13 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mona hassan mona hassan                    Bot:  Hi again! Bot:  Please enter your name Customer:  mona hassan Bot:  Hi Mona Hassan ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:43 AM, 17th Mar                   Shehanah                   Hi Dear Customer, My name is shehanh  .Thank you for contacting us. I will be happy to help you!           09:44 AM, 17th Mar                     mona hassan                    I need help regarding my return request           09:44 AM, 17th Mar                     mona hassan                    Its been 7 days now until now they didnt collected the items           09:45 AM, 17th Mar                     mona hassan                    And im.going to pay for it evem though i cannot use it           09:45 AM, 17th Mar                     mona hassan                    Like what happen to me with max before           09:45 AM, 17th Mar                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:46 AM, 17th Mar                   Shehanah                   Please allow me a moment to check this for you.           09:48 AM, 17th Mar                   Shehanah                   Could you please share your order number so that I can assist you further?           09:48 AM, 17th Mar                     mona hassan                    6128624567           09:50 AM, 17th Mar                   Shehanah                   Please allow me a moment to check this for you           09:52 AM, 17th Mar                     mona hassan                    Ok           09:52 AM, 17th Mar                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:56 AM, 17th Mar                   Shehanah                   is there anything else i can help you with ?           09:56 AM, 17th Mar                     mona hassan                    Nothing else maam thank u so much           09:58 AM, 17th Mar                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4038033