Subject: New Reply Received - Return #1002082885
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 12:55:49 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Return #1002082885  Ticket comment <div>Dear team </div>
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<div>Following up as no one has picked up the items and no refund has been issued. If no response is received i will be filing a complaint with the Consumer Protection Association. <br><br><div dir="ltr"><div>Tala</div></div>
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<div>On 14 Mar 2022, at 12:11 AM, Tala Shokeh &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Dear all,<div><br></div>
<div>Following up on the below. Your action is required at the earliest.</div>
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<div>Regards,<br><div dir="ltr"><div>Tala</div></div>
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<br><blockquote>On 10 Mar 2022, at 12:31 PM, Tala Shokeh &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div dir="ltr">Dear team, <div><br></div>
<div>Following up on my earlier email, again. </div>
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<div>This is extremely unacceptable, it has been over a month since I've requested the return! If you have no plans of having a courier pick up the items, I still want my refund. This is completely unacceptable and merely indicates poor customer service. </div>
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<div>I am requesting a refund immediately as per the refund policy, which indicates I am able to return the items should I request it within the allocated time, which I did. I have done my part, but your team seems to be neglecting a pick-up return request. </div>
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<div>Regards, </div>
<div>Tala</div>
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<div dir="ltr" class="gmail_attr">On Mon, Feb 28, 2022 at 3:07 AM Tala Shokeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Dear,<div><br></div>
<div>Please note that according to  the tracking number the pick up has been cancelled, however i have not cancelled anything. The items are still pending pick up. <br><br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMxODAyOTQyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.a_-KDGKlfOI6P2SwnUSmfQghAQO2ZYlKeDrtVL_bGi4" data-id="2043318029422"><br><br><div dir="ltr">Thank you,<div>Tala</div>
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<br><blockquote>On 23 Feb 2022, at 9:16 AM, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">Hi Tala,<br><br>Thank you for your patience.<br><br>We apologize for the inconvenience you encountered.<br><br>With reference to the order (6124790986) We would like to inform you that we create a new return request for you and our courier team will contact you to collect the item as soon as possible.<br><br>Tracking number: RP0223220005136<br>You can visit the following site: ​<a href="https://bit.ly/3Eu727t" rel="noreferrer" target="_blank">https://bit.ly/3Eu727t</a><br><br>Feel free to reopen this ticket or open a new card that needs more help.<br><br>Thanks again for your cooperation!<br><br>Your friends,<br>Support Team.</div></div></div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3893023