Subject: Ticket Assigned - Conversation with rola sammour
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 27 Feb 2022 10:15:39 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rola sammour rola sammour                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rola sammour Bot:  Hi Rola Sammour ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid
  by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533324499            02:10 PM, 27th Feb                   Shehanah                   Hi Rola , Thank you for contacting us. My name is  Shehanh, I will be happy to assist you.           02:11 PM, 27th Feb                     rola sammour                    Hi I have an order number: 6125626471. It was click and collect but when I went
  to the store they said that it was returned           02:11 PM, 27th Feb                     rola sammour                    can you check it please?           02:12 PM, 27th Feb                   Shehanah                   Could you please share your order number so that I can assist you further?           02:12 PM, 27th Feb                     rola sammour                    and if yes returned, will I receive my money back?           02:12 PM, 27th Feb                     rola sammour                    6125626471           02:12 PM, 27th Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:12 PM, 27th Feb                     rola sammour                    okk           02:12 PM, 27th Feb                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist 
 you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:13 PM, 27th Feb                   Shehanah                   is there anything else i can help you with ?           02:14 PM, 27th Feb                     rola sammour                    ok thank you           02:14 PM, 27th Feb                     rola sammour                    no thank you           02:14 PM, 27th Feb                     rola sammour                    have a wonderful day           02:14 PM, 27th Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:15 PM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3950735