Subject: Ticket Assigned - Conversation with fathima
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 21:41:42 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fathima fathima                    Bot:  Hi again! Bot:  Please enter your name Customer:  fathima Bot:  Hi Fathima ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an 
 additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:48 AM, 12th Apr                   Shahad                   Hi Fathima , Thank you for contacting us. How may I help you?           09:49 AM, 12th Apr                     fathima                    I urgently need assistance regarding this order 6132538031           09:49 AM, 12th Apr                     fathima                    I 
 have called Max numerous times informing them that aramex collected the package and sent it off using the incorrect tracking number           09:50 AM, 12th Apr                     fathima                    I have tried several times reaching out to bith aramex and the delivery man but no one is helping me sort this probpem out           09:50 AM, 12th Apr                   Shahad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:50 AM, 12th Apr                     fathima                    I got a message this morning from mad with a new tracking number           09:50 AM, 12th Apr                     fathima                    How can i send a package that i have already sent           09:51 AM, 12th Apr                     fathima                    According to the aramex app the package is in Riyadh under another tracking number           09:51 AM, 12th Apr                     fathima                    Max
 *           09:51 AM, 12th Apr                     fathima                             09:52 AM, 12th Apr                   Shahad                   Dear customer, please provide us with a return number           09:52 AM, 12th Apr                     fathima                    This screenshot shows that the package has left under the incorrect tracking number           09:53 AM, 12th Apr                   Shahad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:53 AM, 12th Apr                     fathima                    Where do i find the return number?           09:54 AM, 12th Apr                     fathima                    I have been reaching out to max since last week           09:54 AM, 12th Apr                     fathima                    I am only able to get hold of Max an
 d you giys are trying to assist me           09:54 AM, 12th Apr                     fathima                    Unfortunately i cannot get hold of aramex           09:55 AM, 12th Apr                   Shahad                   We will contact you as soon as possible. Please allow us some time           09:55 AM, 12th Apr                     fathima                    Ok thank you           09:55 AM, 12th Apr                     fathima                    How long will it take           09:55 AM, 12th Apr                   Shahad                   We will contact you as soon as possible           09:57 AM, 12th Apr                   Shahad                   Is there anything else may I assist you?           09:58 AM, 12th Apr                   Shahad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:00 AM, 12th Apr                                          View conversation in Freshchat https://landmarkgroupservice.fre
 shdesk.com/helpdesk/tickets/4164404