Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 03 May 2022 16:36:00 +0000

Hi Shehanah Khalid,  The customer has responded to the ticket.  Returns  Ticket comment <div>Dear team,<br><br>I have not received the refund amount still.<br>Please update the status.<br>Awaiting your usual support at the earliest.<br><br>Thanks &amp; Regards,<br>Syed <br><br><br><br><br><br>
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<div>From: Splash &lt;[email-masked]&gt;<br>Sent: Wed, 13 Apr 2022 09:53:45 GMT+0300<br>To: [email-masked]<br>Subject: Re: [#4030892] - Returns<br><br>
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<br><div dir="ltr">Hi Syed Gazi<br><br><br>
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<br><div>Thank you for reaching out to us.</div>
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<br><br>We apologize for the inconvenience that has happened.</div>
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<br><br>Regarding the order: 6127998220 Please note that the refund has been processed successfully from our side for the amount (SAR 51.00), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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<br><br>Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<br><div>Feel free to reach out to us for any further assistance.</div>
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<br><br>Your Friends</div>
<br><div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4030892