Subject: Ticket Assigned - Conversation with sabika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 07:37:51 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sabika sabika                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sabika Bot:  Hi Sabika ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  613785304 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6137853504 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +557187088            11:29 AM, 23rd Apr                   Shehanah                   Hi Sabika , Thank you for contacting us. My name is  shehanh, I will be happy to assist you.           11:30 AM, 23rd Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:30 AM, 23rd Apr                     sabika                    I placed an order on 17 april, when will i receive it ?           11:31 AM, 23rd Apr                     sabika                    Its already 23 april           11:31 AM, 23rd Apr                   Shehanah                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:32 AM, 23rd Apr                   Shehanah                   is there anything else i can help you with ?           11:32 AM, 23rd Apr                     sabika                    When will i receive my order?           11:32 AM, 23rd Apr                   Shehanah                   as soon as possible           11:33 AM, 23rd Apr                   Shehanah                   is there anything else i can help you with ?           11:33 AM, 23rd Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 AM, 23rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4230800