Subject: Ticket Assigned - Conversation with hi i am bibin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Apr 2022 05:35:08 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i am bibin hi i am bibin                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi i am bibin Bot:  Hi Hi I Am Bibin ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6137823150 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0538957714            09:24 AM, 17th Apr   
                   hi i am bibin                    kk           09:24 AM, 17th Apr                   Shehanah                   Hi Bibin , Thank you for contacting us. My name is shehanh  , I will be happy to assist you.           09:26 AM, 17th Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:26 AM, 17th Apr                     hi i am bibin                    I received message after my order that it was not processed , can you please update the correct status           09:28 AM, 17th Apr                   Shehanah                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6137821061,6137821814,6137822208) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was 
 placed successfully which is: (6137823150).   The payment has been captured only once from your account which is for the new successfully placed order.           09:29 AM, 17th Apr                   Shehanah                   is there anything else i can help you with ?           09:29 AM, 17th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:32 AM, 17th Apr                     hi i am bibin                    so how can i proceed to purchase by cash on delivery           09:32 AM, 17th Apr                   Shehanah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:33 AM, 17th Apr                   Shehanah                   is there anything else i can help you with ?           09:33 AM, 1
 7th Apr                     hi i am bibin                    No  thank you           09:33 AM, 17th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:34 AM, 17th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4192136