Subject: Ticket Assigned - Conversation with anand
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 06:41:15 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anand anand                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anand Bot:  Hi Anand ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500835034            10:34 AM, 16th Apr                   Shehanah                   Hi Anand   , Thank you for contacting us. My name is shehanh , I will be happy to assist you.           10:34 AM, 16th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           10:34 AM, 16th Apr                     anand                    just a min           10:35 AM, 16th Apr                     anand                    6135894070           10:36 AM, 16th Apr                     anand                    The item was delivered on 13th           10:36 AM, 16th Apr                     anand                    the status is still showing processing           10:36 AM, 16th Apr                     anand                    I want to return one of the item from the order           10:36 AM, 16th Apr                     anand                    I am unable to perform the return activity           10:36 AM, 16th Apr                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:37 AM, 16th Apr                   Shehanah                   is there anything else i can help you with ?           10:37 AM, 16th Apr                     anand                    Nope..           10:38 AM, 16th Apr                     anand                    I want a quick response as I will travelling from 21st           10:38 AM, 16th Apr                     anand                    I want to return before that           10:38 AM, 16th Apr                   Shehanah                   We request you to please allow us some time so we can work on this and do the needful.           10:38 AM, 16th Apr                   Shehanah                   is there anything else i can help you with ?           10:38 AM, 16th Apr                     anand                    Ok.. thank you           10:40 AM, 16th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:40 AM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4186210