Subject: Ticket Assigned - Conversation with analyn mionda
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 14 Apr 2022 12:44:42 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with analyn mionda analyn mionda                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  analyn mionda Bot:  Hi Analyn Mionda ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6365635003 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0500340776 Bot:  Please wait while we transfer you to an agent Agent:  Hi this is Maha .how can I help you ? Customer:  May i kindy ask what happened to my order' i ordered on nov 11 but upto now im not receiving it Customer:  It's been 6days already Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  but still it says that it is under process Customer:  this is the first time that this happened. Im very disappointed Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  Do you have any other inquiries? Customer:  how long will it take? Customer:  Kindly make an action regarding this Agent:  We are working to serve you as soon as possible Customer:  it's been 6 days and nothing happened Customer:  I am also sending emails but there is no action Customer:  Hello?????? Agent:  We ask you, dear customer, to give us some time so that we can serve you to the fullest Agent:  It was my pleasure to help you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  analyn mionda Bot:  Hi Analyn Mionda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  No Bot:  Thank you and do rate us for the service Customer:  /startOver Bot:  Thank you and do rate us for the service Customer:  Not Helpful Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  Hi good day Customer:  Just wanna follow up regarding my refund Agent:  Could you please share your order number so that I can assist you further? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  analyn mionda Bot:  Hi Analyn Mionda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hello , my name is Haneen, how may I help you? Customer:  Hi, would like to inquire regarding my refund. What is the status Agent:  Please provide me with your order number Customer:  6365635003 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  Regarding the order: 6365635003  Please note that the refund has been processed successfully from our side for the amount ( SAR366.00 + SAR29.00 + SAR44.00 ), however, due to some concerns with the payment vendor, the refund has been rejected. Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days. Agent:  Do you have another query? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good  day Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day, Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Regarding to my refund almost 1month in half, plz can you check the detail, Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  What the status to my refund, Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  What the status of my refund? Can you plz check the status, because almost  2months, not take,  my orders number Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My order # 6365635003 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day!! Regarding to my refund? plz can you check my status, my order number is #6365635003 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day, regarding to my refund? What the status now? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day!! Regarding to my remaning refund,  i didnt not take for  now, plz, plz, can you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Check my status for my refund immediatly, as long as for now, i didint take money,  plz inform alinma bank, if you transfer my money to alinma bank, because as of now i did not take, its not my problem, can you infotm alinma bank, Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  My orders number #6365635003 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Good day!! Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  analyn mionda Bot:  Hi Analyn Mionda ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:13 PM, 21st Feb                   Shehanah                   Hello , my name is shehanh , how may I help you?           04:14 PM, 21st Feb                   Shehanah                   Could you please share your order number so that I can assist you further?           04:14 PM, 21st Feb                     analyn mionda                    6365635003           04:15 PM, 21st Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:15 PM, 21st Feb                   Shehanah                   We apologize to you for the inconvenience you have encountered. Regarding the request: 6365635003 please note that the refund process  has been successfully processed by us and this is the reference return number (131508087722), you can contact the bank and inquire about the process.           04:18 PM, 21st Feb                   Shehanah                   Please allow me a moment to check this for you.           04:19 PM, 21st Feb                     analyn mionda                    Why am i the responsible person to contact the bank?           04:19 PM, 21st Feb                     analyn mionda                    Is it my fault that you cancelled my order?           04:19 PM, 21st Feb                   Shehanah                   We apologize to you for the inconvenience you have encountered.           04:20 PM, 21st Feb                     analyn mionda                    I already reported it to the bank, they dont even know what is this           04:20 PM, 21st Feb                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           04:21 PM, 21st Feb                   Shehanah                   Do you have another query?           04:21 PM, 21st Feb                     analyn mionda                    some time? It's been 3months already           04:22 PM, 21st Feb                     analyn mionda                    What took you so long to resolve the problem???           04:22 PM, 21st Feb                     analyn mionda                    Are you going to return the money or no?           04:22 PM, 21st Feb                   Shehanah                   yes we will check and see and We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.            04:23 PM, 21st Feb                   Shehanah                   Do you have another query?           04:23 PM, 21st Feb                     analyn mionda                    Copy paste?           04:24 PM, 21st Feb                   Shehanah                   the concerned team and will be in touch with you asap to assist you in resolving this concern.           04:26 PM, 21st Feb                   Shehanah                   We request you to please allow us some time           04:26 PM, 21st Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:28 PM, 21st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3925336