Subject: Ticket Assigned - Conversation with rehab hijazi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Apr 2022 09:31:41 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rehab hijazi rehab hijazi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rehab hijazi Bot:  Hi Rehab Hijazi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0598770003            01:16 PM, 14th Apr                   Shehanah                   Hi  Rehab , Thank you for contacting us. My name is  shehanh , I will be happy to assist you.           01:17 PM, 14th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           01:17 PM, 14th Apr                     rehab hijazi                    Hi           01:18 PM, 14th Apr                     rehab hijazi                    Sure           01:18 PM, 14th Apr                     rehab hijazi                    6135509279           01:18 PM, 14th Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:19 PM, 14th Apr                   Shehanah                   can you please share with me the tracking number of the return ?           01:20 PM, 14th Apr                     rehab hijazi                             01:22 PM, 14th Apr                     rehab hijazi                    This is what the driver gave me           01:23 PM, 14th Apr                   Shehanah                   the order will be picked up by the courier from 3-5  working days .           01:23 PM, 14th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           01:23 PM, 14th Apr                     rehab hijazi                    It’s picked up already           01:24 PM, 14th Apr                   Shehanah                   did you return the order with another order           01:25 PM, 14th Apr                     rehab hijazi                    What do you mean           01:25 PM, 14th Apr                   Shehanah                   did you return tow order at the same time           01:26 PM, 14th Apr                     rehab hijazi                    And have the same problem with both           01:27 PM, 14th Apr                   Shehanah                   what the other order number ?           01:28 PM, 14th Apr                     rehab hijazi                    6134945361           01:28 PM, 14th Apr                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:29 PM, 14th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           01:29 PM, 14th Apr                   Shehanah                   is there anything else i can help you with ?           01:30 PM, 14th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:31 PM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4177190