Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 14:14:05 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 busi
 ness days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:42 PM, 09th Apr                   Shehanah                   Hi , Thank you for contacting us. My name is  Shehanh , I will be happy to assist you.           05:43 PM, 09th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           05:44 PM, 09th Apr                     hi      
               I want to refund my order already returned           05:44 PM, 09th Apr                     hi                    6130792612           05:44 PM, 09th Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:45 PM, 09th Apr                     hi                    Sure           05:46 PM, 09th Apr                   Shehanah                   can you shar with me the return tracking number           05:49 PM, 09th Apr                     hi                    47499184320           05:50 PM, 09th Apr                     hi                    We received your return request for order 6130792612 Solid Open Toe Slip-On Sandals... . Our delivery partner will pick up your return in 2-5 days.           05:51 PM, 09th Apr                     hi                    47499184320           05:53 PM, 09th Apr                   Shehanah                   did tou return the order with another 
 order           05:53 PM, 09th Apr                     hi                    No           05:54 PM, 09th Apr                     hi                    Tracking number 47499184320           05:55 PM, 09th Apr                     hi                             05:57 PM, 09th Apr                   Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           05:57 PM, 09th Apr                     hi                    So what about my query?           06:00 PM, 09th Apr                   Shehanah                   Thank you for allowing me the time to check. I appreciate your patience.           06:02 PM, 09th Apr                     hi                    ?           06:03 PM, 09th Apr                   Shehanah                   we request you to please share with us the tracking number or the return slip which the courier may have handed over to you at the time of collecting the items from you so that we can further investigate this and
  help you receive your refund asap.           06:07 PM, 09th Apr                   Shehanah                   Hi, I'm not getting a response from you. Are we still connected?           06:10 PM, 09th Apr                     hi                    Sorry I don't have any slip           06:10 PM, 09th Apr                     hi                    Just have a picture already shared           06:10 PM, 09th Apr                     hi                             06:10 PM, 09th Apr                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:11 PM, 09th Apr                   Shehanah                   is there anything else i can help you with ?           06:11 PM, 09th Apr                     hi                    Thanks       
     06:12 PM, 09th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:13 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4150303