Subject: Ticket Assigned - Conversation with fay
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 10:54:49 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fay fay                    Bot:  Hi again! Bot:  Please enter your name Customer:  fay Bot:  Hi Fay ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:43 PM, 09th Apr                   Shehanah                   Hi Fay ,  Thank you for contacting us. My name is shehanh  , I will be happy to assist you.           02:44 PM, 09th Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           02:44 PM, 09th Apr                     fay                    6133848819           02:45 PM, 09th Apr                     fay                    I asked for return and it’s been 7 days and no one come to pick up my order           02:45 PM, 09th Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:46 PM, 09th Apr                   Shehanah                   we will make a new return request sorry about the delay           02:49 PM, 09th Apr                   Shehanah                   is there anything else i can help you with ?           02:49 PM, 09th Apr                     fay                    so is that mean I will wait more ?           02:50 PM, 09th Apr                   Shehanah                   so sorry           02:51 PM, 09th Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148914