Subject: Ticket Assigned - Conversation with ahsan farooq
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 09:28:53 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahsan farooq ahsan farooq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahsan farooq Bot:  Hi Ahsan Farooq ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6133220653 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0592064581            01:21 PM, 02nd Apr       
               ahsan farooq                    Ok           01:23 PM, 02nd Apr                   Shehanah                   Hi  Ahsan   , Thank you for contacting us. My name is shehanh , I will be happy to assist you.           01:23 PM, 02nd Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:23 PM, 02nd Apr                     ahsan farooq                    Hi, my order 6133220653, one item was delivered, howrver the 2 scooters have still not arrived. And it states that they have           01:24 PM, 02nd Apr                   Shehanah                   After checking your order, we found out that your order has been delivered completely           01:25 PM, 02nd Apr                   Shehanah                   is there anything else i can help you with ?           01:25 PM, 02nd Apr                     ahsan farooq                    No it has not           01:25 PM, 02nd Apr        
              ahsan farooq                    Only the baby shorts have arrived           01:25 PM, 02nd Apr                     ahsan farooq                    Nothing g else           01:25 PM, 02nd Apr                     ahsan farooq                    The delivery driver informed me they will be delivered on another delivery, but i have not received anything           01:26 PM, 02nd Apr                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:26 PM, 02nd Apr                   Shehanah                   is there anything else i can help you with ?           01:26 PM, 02nd Apr                     ahsan farooq                    This is the 2nd time ive had issues with my orders, very  frustrating           01:27 PM
 , 02nd Apr                     ahsan farooq                    How long  will this take?           01:27 PM, 02nd Apr                   Shehanah                   We request you to please allow us some time so we can work on this and do the needful.           01:27 PM, 02nd Apr                     ahsan farooq                    Ok           01:28 PM, 02nd Apr                     ahsan farooq                    Thankyou           01:28 PM, 02nd Apr                     ahsan farooq                    Bye           01:28 PM, 02nd Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:28 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4113067