Subject: Ticket Assigned - Conversation with ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 08:21:31 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ahmed ahmed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ahmed Bot:  Hi Ahmed ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562574587            12:02 PM, 02nd Apr                   Shehanah                   Hi Ahmed , Thank you for contacting us. My name is  shehanh , I will be happy to assist you.           12:03 PM, 02nd Apr                   Shehanah                   Could you please share your order number so that I can assist you further?           12:03 PM, 02nd Apr                     ahmed                    My shokran can is blocked           12:03 PM, 02nd Apr                     ahmed                    And they ask me to contact u           12:03 PM, 02nd Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:05 PM, 02nd Apr                   Shehanah                   We have checked on your account details and see that your Shukran card is not linked. It is pending because the verification step was not completed.   Your Shukran card has been delinked and unblocked, Now we request you to link your Shukran account again to link your Shukran card, please follow the below steps:  1- Log in your account. 2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage  We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           12:08 PM, 02nd Apr                   Shehanah                   is there anything else i can help you with ?           12:08 PM, 02nd Apr                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:12 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4112703