Subject: Ticket Assigned - Conversation with cristine
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 08:06:06 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with cristine cristine                    Bot:  Hi again! Bot:  Please enter your name Customer:  cristine Bot:  Hi Cristine ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6130830208 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:56 AM, 02nd Apr                   Shehanah                   Hi Cristine , Thank you for contacting us. My name is shehan , I will be happy to assist you.           1
 1:57 AM, 02nd Apr                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:57 AM, 02nd Apr                   Shehanah                   could you please provide me with more info about your inquiry           11:58 AM, 02nd Apr                     cristine                    Order No. 6130830208           11:58 AM, 02nd Apr                   Shehanah                   could you please provide me with more info about your inquiry ?           11:59 AM, 02nd Apr                   Shehanah                   Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 02nd Apr                     cristine                    March 18,2018 order date           12:01 PM, 02nd Apr                     cristine                    Expected Delivery March 22,2022           12:01 PM, 02nd Apr                     cristine                    I mean order date March 18,2022           12:0
 2 PM, 02nd Apr                   Shehanah                   the order was delivered on 20-3-2022           12:02 PM, 02nd Apr                   Shehanah                   is there anything else i can help you with ?           12:02 PM, 02nd Apr                     cristine                    Its not complete           12:03 PM, 02nd Apr                     cristine                    The Crib and the carseat           12:03 PM, 02nd Apr                     cristine                             12:04 PM, 02nd Apr                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:04 PM, 02nd Apr                     cristine                    Ok thank you           12:05 PM, 02nd Apr                   Shehanah                   I
 t was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:05 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4112648