Subject: Ticket Assigned - Conversation with ilyaas
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 10 Feb 2022 09:06:44 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ilyaas ilyaas                    Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6377934945 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507826812 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. This is Saud How may I help you? Customer:  My click and collect order not confirmed yet Customer:  It’s already 6 days Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Agent:  is there anything more I can assist you with? Customer:  No Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  6377934945 Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I didn’t get my order yet...it’s more than 6 days I placed..click and collect order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order not confirmed Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ilyas. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  IMAGE Customer:  My refund was 102.6 SR but refunded only 78 Sr Customer:  24 riyal more to come Customer:  Order number. 6123041912 Agent:  it says it in the pic you send Agent:  non refundable voucher Customer:  I have returned all the items to that delivery boy Customer:  Non refundable is 11.4 riyal Customer:  That I know Customer:  Refundable amount was 102.6 sr Customer:  One item juniors jeggings amount is not added to my refund Agent:  Please allow me a moment to check this for you. Customer:  Which is 24.6 riyal Customer:  IMAGE Customer:  IMAGE Customer:  This ☝?Item refund you didn’t add to my refunded amount Agent:  We would like to inform you that we have processed the refund of amount SAR 24.30 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  is there anything more I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6124757071 Bot:   Your order status is :     If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  My order ws click and collect from store Agent:  Hi Ilyas . Thank you for contacting us. Im Naif . How may I help you today? Agent:  Please share with me your order number so that i can assist you with this accordingly. Customer:  Y  there’s delay Customer:  Home delivery is done within 2 days and click and collect is getting delayed always Agent:  Please allow me a moment to check this for you. Agent:  We see that you have placed your order 6124757071 on 05/02/2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Agent:  We request you please to give us some time and wait in the frame mentioned above. Agent:  Is there any thing else that i can help you with? Customer:  Same day I ordered other shipment home delivery was given to me next day from landmark group Customer:  Can you make it tomorrow as it’s urgent Agent:  We see that you have placed your order 6124757071 on 05/02/2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. Agent:  We request you please to give us some time and wait in the frame mentioned above. Agent:  There is no service like that, sorry. Agent:  Is there any thing else that i can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ilyas. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  IMAGE Customer:  My refund amount was 52.2 but I got refunded only 33.3 riyals Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  More 18.9 riyal is not refunded Customer:  IMAGE Agent:  you returned both items Agent:  ? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:   I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Yes returned both the items Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyas Bot:  Hi Ilyas ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Ilyas. Thank you for contacting us. My name is Saud. How may I help you today? Customer:  Yes returned both the items Customer:  But refunded only one item Customer:  IMAGE Customer:  IMAGE Customer:  Refund was 52.2 sr Customer:  But only 33.3 riyal is refunded Customer:  Still 18.9 riyal is to be refunded Agent:  you returned both items ? Customer:  Yes both items were returned Agent:  is there anything more I can assist you with? Customer:  Just check it why the refund is not being processed for both the items together Agent:  am sending the info for the order tp the main team and they will contact you Agent:  and make sure yorur issue is fixed Agent:  is there anything more I can assist you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  ilyaas Bot:  Hi Ilyaas ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:48 PM, 10th Feb                     ilyaas                             12:48 PM, 10th Feb                     ilyaas                    Only one item refund message has come           12:49 PM, 10th Feb                   Shehanah                   Hi Ilyas , Thank you for contacting us. How may I help you?           12:49 PM, 10th Feb                     ilyaas                             12:49 PM, 10th Feb                     ilyaas                    My refund amount was 52.2 sr           12:50 PM, 10th Feb                     ilyaas                    But only 33.3 sr is refunded           12:50 PM, 10th Feb                     ilyaas                    Still 18.9 sr refund is to come           12:51 PM, 10th Feb                   Shehanah                   could you please provide me with number not the pic please           12:51 PM, 10th Feb                     ilyaas                    6124263423           12:51 PM, 10th Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:52 PM, 10th Feb                     ilyaas                    Both items were returned to the pick up boy           12:52 PM, 10th Feb                   Shehanah                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.           12:53 PM, 10th Feb                   Shehanah                   is there anything else i can help you with ?           12:55 PM, 10th Feb                     ilyaas                    ?????           12:56 PM, 10th Feb                   Shehanah                   we would like to inform you that you have used promotional voucher while placing your order           12:57 PM, 10th Feb                     ilyaas                    Yes after promo code deduction the amount was 52.2           12:57 PM, 10th Feb                     ilyaas                    I know that           12:57 PM, 10th Feb                   Shehanah                   all the vouchers are non refundable.           12:58 PM, 10th Feb                     ilyaas                    That’s what am saying after voucher deduction the amount was 52.2           12:59 PM, 10th Feb                     ilyaas                             01:01 PM, 10th Feb                   Shehanah                   how many items did you return ?           01:01 PM, 10th Feb                     ilyaas                    2           01:01 PM, 10th Feb                     ilyaas                    Refunded amount for only one item           01:01 PM, 10th Feb                   Shehanah                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:02 PM, 10th Feb                     ilyaas                    Other item refund is pending           01:02 PM, 10th Feb                     ilyaas                    Ok           01:02 PM, 10th Feb                   Shehanah                   is there anything else i can help you with ?           01:03 PM, 10th Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:05 PM, 10th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3874797