Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 10:05:05 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6124028122 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0591204067            01:41 PM, 06th Feb                   Shehanah                   Hi 
 , Thank you for contacting us. How may I help you?           01:41 PM, 06th Feb                     hi                    hi           01:42 PM, 06th Feb                     hi                    can you check my refund amount           01:42 PM, 06th Feb                     hi                    still i didnt receive           01:42 PM, 06th Feb                     hi                    can you tell me when i am going to receive my money           01:43 PM, 06th Feb                     hi                    6122919463           01:43 PM, 06th Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:44 PM, 06th Feb                     hi                    ok           01:45 PM, 06th Feb                   Shehanah                   Regarding the order: 6122919463  Please note that the refund has been processed successfully from our side for the amount (97), however due to some concerns with
  the payment vendor, the refund has been rejected.   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           01:48 PM, 06th Feb                     hi                    when i am going to receive money?           01:48 PM, 06th Feb                     hi                    and from where i will receive the money ? by cash           01:48 PM, 06th Feb                   Shehanah                   Regarding the order: 6122919463 Please note that the refund has been processed successfully from our side for the amount (97), however due to some concerns with the payment vendor, the refund has been rejected.           01:49 PM, 06th Feb                     hi                    i am asking you when i will received, its too much time           01:49 PM, 06th Feb                     hi                    and from where i will receive the money           01:50 PM, 06t
 h Feb                     hi                    by cash ?           01:50 PM, 06th Feb                     hi                    or in my card ?           01:50 PM, 06th Feb                     hi                    ?           01:50 PM, 06th Feb                     hi                    reply           01:51 PM, 06th Feb                   Shehanah                   Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.           01:51 PM, 06th Feb                     hi                    from where i will received my money ????           01:52 PM, 06th Feb                     hi                    you will give me by cash OR in my account           01:52 PM, 06th Feb                     hi                    ????????????????           01:52 PM, 06th Feb                   Shehanah                   in your account           01:52 PM, 06th Feb                     hi  
                   why it will take 14 to 28 days           01:53 PM, 06th Feb                   Shehanah                   this is an issue from made cards           01:53 PM, 06th Feb                     hi                    if this much take time to refund then i never do any shopping in center point...           01:54 PM, 06th Feb                     hi                    what is the issue with Mada card, it is working good           01:54 PM, 06th Feb                   Shehanah                   we  are truly sorry but the refund has been done from our side           01:54 PM, 06th Feb                     hi                    can you registered my complain , i want my money back as soon as possible           01:55 PM, 06th Feb                   Shehanah                   yes i will           01:55 PM, 06th Feb                     hi                    so now how can i get the money ?           01:55 PM, 06th Feb                     hi                    if they already rejecte
 d           01:55 PM, 06th Feb                   Shehanah                   is there anything else i can help you with ?           01:55 PM, 06th Feb                     hi                    yes i want answer           01:55 PM, 06th Feb                     hi                    so now how can i get the money ?           01:56 PM, 06th Feb                     hi                    if they already rejected           01:56 PM, 06th Feb                     hi                    ?           01:57 PM, 06th Feb                     hi                    i am not getting clear answer from yourside           01:57 PM, 06th Feb                   Shehanah                   it was transformed to your credit card that you paid with           01:57 PM, 06th Feb                     hi                    What is the issue and now ho can i get my money , if my mada card is not working           01:58 PM, 06th Feb                     hi                    i didnt pay with my credit card, i pay the a
 mount with Debit card           01:58 PM, 06th Feb                     hi                    now, how i received the money, if they already rejected           01:59 PM, 06th Feb                   Shehanah                   the money has been  transformed to your account but it will take some time to appear           01:59 PM, 06th Feb                     hi                    how much time ?           01:59 PM, 06th Feb                   Shehanah                   14-28 days           02:00 PM, 06th Feb                     hi                    14-28 days too much           02:00 PM, 06th Feb                     hi                    i am not taking the refund from outside the kingdom           02:00 PM, 06th Feb                     hi                    this is local refund, why its taking for 14-28 days/           02:01 PM, 06th Feb                   Shehanah                   Please note MADA refund takes 14-28 days           02:02 PM, 06th Feb                   Shehanah         
           Do you have any other inquiries that we can help with?           02:03 PM, 06th Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:04 PM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3857880