Subject: Ticket Assigned - Conversation with diana
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 03 Feb 2022 06:11:57 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with diana diana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  diana Bot:  Hi Diana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6124481560 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556123814            10:00 AM, 03rd Feb                     diana           
          My order number           10:01 AM, 03rd Feb                     diana                    My order number:  6124481560 has been paid but I have received a message that the order has not been paid. Please advise as I have received a bank notification of payment           10:02 AM, 03rd Feb                   Shehanah                   Hi Diana , Thank you for contacting us. How may I help you?           10:03 AM, 03rd Feb                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:03 AM, 03rd Feb                     diana                    My order number: 6124481560 has been paid but I have received a message that the order has not been paid. Please advise as I have received a bank notification of payment           10:03 AM, 03rd Feb                     diana                    Thank you           10:03 AM, 03rd Feb                   Shehanah                   We sincerely apologize for t
 he inconvenience caused to you however, we have checked and it appears that the following order number: (6124481560) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6124481913).   The payment has been captured only once from your account which is for the new successfully placed order.           10:05 AM, 03rd Feb                     diana                    Can I confirm that you have received the payment?           10:06 AM, 03rd Feb                   Shehanah                   The payment has been captured only once from your account which is for the new successfully placed order.           10:07 AM, 03rd Feb                     diana                    This means you have received the payment           10:08 AM, 03rd Feb                     diana                    Yes or no please           10:08 AM, 03rd Feb   
                   diana                    I just need to clarify           10:08 AM, 03rd Feb                   Shehanah                   yes we have received the payment           10:09 AM, 03rd Feb                     diana                    Thank you kindly. Much appreciated           10:09 AM, 03rd Feb                   Shehanah                   is there anything else i can help you with ?           10:10 AM, 03rd Feb                     diana                    No thank you           10:10 AM, 03rd Feb                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 AM, 03rd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3845254