Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 20 Jan 2022 11:13:29 +0000

Hi Shehanah Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addition
 al 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:02 PM, 20th Jan                     hello                    Kamran here           03:02 PM, 20th Jan                   Shehanah                   Hi Kamran, Thank you for contacting us. How may I help you?           03:03 PM, 20th Jan                     hello                    Order # 6379539197           03:03 PM, 20th Jan              
        hello                    I have returned items but did not get refund yet           03:04 PM, 20th Jan                   Shehanah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:05 PM, 20th Jan                     hello                    Please check           03:05 PM, 20th Jan                   Shehanah                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:06 PM, 20th Jan                     hello                    Its about one week           03:06 PM, 20th Jan                     hello                    Did not receive           03:06 PM, 20th Jan                   Shehanah                   sorry about the delay but some shipment takes time to reach our warehouse .           03:07 PM, 20th Jan     
                 hello                    Ok it means u did not receive items which i returned ?           03:07 PM, 20th Jan                   Shehanah                   it Arrived but we must do a quality check .           03:09 PM, 20th Jan                     hello                    Ok           03:09 PM, 20th Jan                   Shehanah                   Is there anything else i can assist you with?           03:09 PM, 20th Jan                     hello                    Please check and refund at earliest. I have paid through TABBY payment system           03:10 PM, 20th Jan                     hello                    Thank you           03:10 PM, 20th Jan                   Shehanah                   we will check and do the needful .           03:11 PM, 20th Jan                     hello                    Thank you           03:11 PM, 20th Jan                   Shehanah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful 
 day.           03:12 PM, 20th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3789661