Subject: Ticket Assigned - late delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 30 Sep 2022 08:45:09 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  late delivery mohammed asif                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  mohammed asif Bot:  Hi mohammed asif, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6170777610 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0926220002650     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0532229264            12:32 PM, 30th Sep                   Reenad                   Hi mohammed , My name is Reenad .Thank you for contacting us. I will be happy to help you!           12:33 PM, 30th Sep                     mohammed asif                    Hello Reenad           12:33 PM, 30th Sep                     mohammed asif                    My orders has been not delivered yet, ?           12:34 PM, 30th Sep                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:34 PM, 30th Sep                   Reenad                   Please confirm is the mobile number (+966532229264) correct?           12:36 PM, 30th Sep                     mohammed asif                    From the last three days you courier’s are asking my location but nobody came when I was calling they said your order is rescheduled why?           12:37 PM, 30th Sep                     mohammed asif                    Yes that’s my number           12:37 PM, 30th Sep                   Reenad                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:38 PM, 30th Sep                     mohammed asif                             12:40 PM, 30th Sep                   Reenad                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:40 PM, 30th Sep                     mohammed asif                             12:40 PM, 30th Sep                   Reenad                   We sincerely apologize for any inconvenience caused,           12:42 PM, 30th Sep                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:42 PM, 30th Sep                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:44 PM, 30th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4940517