Subject: Note Added - [#4876043] بشأن شكوى علي موسى في وزارة التجارة
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 12:59:59 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876043    Subject:  بشأن شكوى علي موسى في وزارة التجارة    Requester: Asad-as99    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMB3F9EF3B21F342DAB8C882914958B6B6" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Nagy</span></a>
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<div class="MsoNormal">Yesterday our Abha delivery team visit to the customer house and found the issue swing not working. So we will RTN replace the item on Sunday 02<sup>nd</sup>-Oct-22.Once it done will confirm.</div>
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<a id="OWAAMBD30AC795E274F1280FC47F6C299B50F" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Siyakath Kp</span></a>-Sayeed</div>
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<div class="MsoNormal">Kindly follow up and advise to our Abha delivery team</div>
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<div class="MsoNormal"><span style="color:#00B0F0">Note:-Already send to 1pc new pc -Customer RTN-REPLACE preps.</span></div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<div>From: Harun Rashid <br>
<b>Sent:</b> Wednesday, September 28, 2022 4:22 PM<br>
<b>To:</b> Mohamed Nagy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; BabyShop Support Team &lt;[email-masked]&gt;; Shambhu Paswan &lt;[email-masked]&gt;; Yousuf Mohammed &lt;[email-masked]&gt;;
 BS Cod Jeddah &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4876043] - بشأن شكوى علي موسى في وزارة التجارة</div>
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<div class="MsoNormal">Hi <a id="OWAAM92CC20F1DBD24A9A94360B3AF9284FB4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Nagy</span></a>
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<div class="MsoNormal">Already we has updated to Abha delivery team and today visit with customer happen the delivery issue if need to assembly or need damage RTN replace delivery team confirm with we will do the action plan.</div>
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<div class="MsoNormal">Regards</div>
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<b>From:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 28, 2022 1:03 PM<br>
<b>To:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4876043] - بشأن شكوى علي موسى في وزارة التجارة<br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Dear <a id="OWAAM8279BD4DE59B40209D8A81EBF8EA52C2" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun Rashid</span></a>,</div>
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<div class="MsoNormal">Kindly update us regarding the case as the customer re-escalated the case to the ministry one more time so appreciate your support to close this issue for once and all.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 20, 2022 6:54 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BabyShop Support Team &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Yousuf Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4876043] - <span lang="AR-SA" dir="RTL">بشأن شكوى علي موسى في وزارة التجارة</span>
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<div class="MsoNormal">Hi <a id="OWAAMEB0C665ADFDF4C0DB9ED092F22DFDCA7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>
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<div class="MsoNormal">As on today Our Abha delivery team has updated already called to the customer but customer responded today not available at home but he will available at home same day confirm to our delivery team with visit to customer house and found
 the below issue will resolve it.</div>
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<div class="MsoNormal"><img width="822" height="41" style="width:8.5625in;height:.427in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMTA2Mzg1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Sw5281iJcf1cHDKb-6kWJDatUwfw1O6oLYxHbrLrn84" data-id="2044001063851"></div>
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<div class="MsoNormal">Regards</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, September 20, 2022 7:52 AM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4876043] - <span lang="AR-SA" dir="RTL">بشأن شكوى علي موسى في وزارة التجارة</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876043" rel="noreferrer">#4876043</a> raised by Asad-as99 (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date :  Jun 11, 2022<br>
Order ID: 6149052594 <br>
Tracking ID:  18971226149052594<br>
Item ID: 162795525 <br>
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Assistance Required: Damaged Item Recieved<br>
Issue Description: Customer emailed us informing that he/she received the item on 6/18/2022 but the item which they recieved is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 18 Sep at 6:20 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا شيري،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span><span dir="LTR" style="font-size:10.5pt"></span>
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