Subject: Note Added - [#4754883] طلب عمليه استرجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 29 Sep 2022 07:43:25 +0000

Hi ,    Arwa Alhajaj added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4754883    Subject:  طلب عمليه استرجاع   Requester: نوال الحربي    Note Content:   <div dir="ltr">Dear Jessie,<div><br></div>
<div>Kindly note that the customer is located in a remote area, and the order is scheduled for the next 48 working hours.</div>
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<div>Best regards,</div>
<div><br></div>
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<div>On Wed, Sep 28, 2022 at 1:51 PM Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div class="MsoNormal">Hi Team,<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">What happen to this order?<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal">Why is this still pending?<u></u><u></u>
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<u></u> <u></u>
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<div class="MsoNormal"> <b><u><u></u><u></u></u></b>
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<b><span style="font-size:9pt">Jessie Caparas</span></b><span style="font-size:9pt"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:9pt">Team Leader<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9pt">+971 4 5172087<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9pt">Landmark Group HQ, Marina, Dubai, UAE.<u></u><u></u></span></div>
<div class="MsoNormal"><span style="font-size:9pt"><a href="http://www.landmark.digital/" target="_blank" rel="noreferrer"><span style="color:rgb(5,99,193)">www.landmark.digital</span></a><u></u><u></u></span></div>
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<b>From:</b> Shipa Delivery Support (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>) &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 21, 2022 12:14 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4754883] - طلب عمليه استرجاع<u></u><u></u>
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<b><i><span style="font-size:13.5pt;font-family:Verdana,sans-serif;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div><span style="font-size:10pt;font-family:Verdana,sans-serif">Dear Team,<u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif">Well noted. We will proceed with the needed action.<u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif">Best regards, <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
<div><span style="font-size:10pt;font-family:Verdana,sans-serif"> <u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<span class="m_454973002609708760labelnamesf">Zaid Damra</span><br>
<span class="m_454973002609708760labeltitlesf">Customer Care</span><br>
</span><a href="https://www.shipa.com/" target="_blank" rel="noreferrer"><span style="font-size:10pt;font-family:Verdana,sans-serif;text-decoration:none"><img width="160" style="width: 1.6666in" id="m_454973002609708760_x0000_i1029" src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png"></span></a><span style="font-size:10pt;font-family:Verdana,sans-serif"><br>
<strong><span style="font-family:Verdana,sans-serif">M:</span></strong><span class="m_454973002609708760labelnormal"> 800 SHIPA</span><br>
<span class="m_454973002609708760labelnormal"><a href="https://www.shipa.com" target="_blank" rel="noreferrer"><span style="color:rgb(242,102,65);text-decoration:none">www.shipa.com</span></a>
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<strong><span style="font-size:10pt;font-family:Verdana,sans-serif">From: </span>
</strong><span style="font-size:10pt;font-family:Verdana,sans-serif">CST000000006 Shipa Customer &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<strong><span style="font-family:Verdana,sans-serif">Sent: </span></strong>21/9/2022 9:38 AM GMT+04:00<br>
<strong><span style="font-family:Verdana,sans-serif">To: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>; <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">
[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Cc: </span></strong><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<strong><span style="font-family:Verdana,sans-serif">Subject: </span></strong>Fwd: [#4754883] -
</span><span style="font-size:10pt;font-family:Arial,sans-serif">طلب</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">عمليه</span><span style="font-size:10pt;font-family:Verdana,sans-serif">
</span><span style="font-size:10pt;font-family:Arial,sans-serif">استرجاع</span><span style="font-size:10pt;font-family:Verdana,sans-serif"><u></u><u></u></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4754883" target="_blank" rel="noreferrer">#4754883</a> raised by نوال الحربي (<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>).<u></u><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<em><b><span style="font-family:-apple-system">Please do the need full</span></b></em><br>
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Problem Statement: Late collection ​ <br>
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Order ID:  6160641908<br>
Tracking ID:  SD008043897<br>
Customer contact : 0502293807<br>
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Assistance Required: Need urgent collection<br>
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Issue Description: Customer raised a return request. But the items are still not collected.<br>
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Please collect the item on priority.<br>
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Regards,<br>
The Support Team<u></u><u></u></span></div>
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<span style="font-family:Arial;font-size:medium;color:rgb(6,31,221);width:290px;vertical-align:top;font-weight:bold">Arwa Alhajaj</span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><div><font color="#061fdd"><span style="font-size:13.3333px">Account Management</span></font></div>
<div><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style='font-family:"Times New Roman";font-size:medium' target="_blank" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-delivery-sig.png" width="200"></a></div>
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<span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="mailto:[email-masked]" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">[email-masked]</a></span><br style='color:rgb(0,0,0);font-family:"Times New Roman";font-size:medium'><span style="font-family:Arial;color:rgb(0,0,0);font-size:12px"><a href="http://shipa.com/logistics-for-business/shipa-delivery/" style="color:rgb(6,31,221)" target="_blank" rel="noreferrer">shipa.com/delivery</a></span><br>
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