Subject: Ticket Assigned - on validation
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 28 Sep 2022 08:40:31 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  on validation herbie pinzon                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  herbie pinzon Bot:  Hi herbie pinzon, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6171328770 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 01/10/2022    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0540940291 Bot:  Please wait, our agent will be with you shortly. Thanks Agent:  Hi herbie , My name is Reenad .Thank you for contacting us. I will be happy to help you! Customer:  hi i want to change the pick up location of my order #6171328770 Customer:  my mistake i selected riyadh where it should be in jubail Customer:  can you change it to jubail branch? Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully. Customer:  so what should i do? Agent:  Do you want to cancel the order in order to order again and choose the correct location? Customer:  i cant go to riyadh just to lick it up Customer:  ok pls cancel it ASAP and refund Agent:  Please allow me a moment to check this for you. Agent:  Order canceled 6171328770 Please note that the amount will be returned to you within 7-14 days, depending on the bank Customer:  ok Customer:  thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:17 PM, 28th Sep                   Reenad                   Hi herbie , My name is Reenad .Thank you for contacting us. I will be happy to help you!           12:18 PM, 28th Sep                     herbie pinzon                    hi           12:20 PM, 28th Sep                     herbie pinzon                    my refund / credit of 845sar is not appearing in my account nut it was there recently           12:20 PM, 28th Sep                     herbie pinzon                    ^but it was there maybe 15 minutea ago           12:21 PM, 28th Sep                     herbie pinzon                    but when i check out again it disappear           12:21 PM, 28th Sep                   Reenad                   Could you please share your order number so that I can assist you further?           12:22 PM, 28th Sep                     herbie pinzon                    this is the order # that was previously refunded =6171328770           12:23 PM, 28th Sep                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:24 PM, 28th Sep                   Reenad                    We apologize for the inconvenience caused           12:25 PM, 28th Sep                   Reenad                   Please contact the Tabby team on this number 8001110999 or the following email: [email-masked]           12:25 PM, 28th Sep                     herbie pinzon                    tabby already refunded           12:26 PM, 28th Sep                     herbie pinzon                    my credit was 845sar im my centrepoint account now ita gone           12:27 PM, 28th Sep                   Reenad                   Yes, please contact Tabby and they inform you about the amount We refunded your account (Tappy).           12:27 PM, 28th Sep                     herbie pinzon                    no issue with tabby           12:28 PM, 28th Sep                     herbie pinzon                    the problem is centrepoint           12:28 PM, 28th Sep                     herbie pinzon                    do you get me?           12:28 PM, 28th Sep                   Reenad                    We apologize for the inconvenience caused           12:30 PM, 28th Sep                     herbie pinzon                    30 minutes ago my centrepoint credit is in my account now its gone           12:31 PM, 28th Sep                   Reenad                   My Credit used in the  order 6171334937  And the order is still pending to verify the payment. Please wait. If the order is not confirmed, it will be canceled and the Credit will be returned to you           12:32 PM, 28th Sep                     herbie pinzon                    Sorry, your payment didn't go through. Please try again at https://centrepoint.app.link/bbXCUIzzGtb. Please contact your bank if any amount has been debited.           12:33 PM, 28th Sep                     herbie pinzon                    Your payment for order 6171334937 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.           12:33 PM, 28th Sep                     herbie pinzon                    my new purchase was cancelled it didnot push through           12:34 PM, 28th Sep                   Reenad                   The order is currently under payment verification Please wait and you will receive a message if the payment is confirmed or the order has been canceled           12:35 PM, 28th Sep                   Reenad                   The payment is still being verified within one hour, if the order is not confirmed, the amount will be credited back to your account           12:36 PM, 28th Sep                     herbie pinzon                    i am sure it was cancelled           12:36 PM, 28th Sep                     herbie pinzon                    how long will i wait?           12:36 PM, 28th Sep                   Reenad                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:37 PM, 28th Sep                     herbie pinzon                    how long will i wait?           12:37 PM, 28th Sep                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:38 PM, 28th Sep                   Reenad                   We will contact you via email [email-masked]           12:38 PM, 28th Sep                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:40 PM, 28th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4931468