Subject: Note Added - [#4852964] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 22 Sep 2022 13:54:43 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4852964    Subject:  Returns   Requester: أروى    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAMC0B7E4D684D2443BA341EFED80AE343D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please ask team to replace this with fresh piece.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">It looks like damage item has been shipped to customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,<br>
Ankur</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, 22 September 2022 10:19 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4852964] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Order ID: 6157010406<br>
Order Tracking ID: 47530896125<br>
Item: <a href="https://www.babyshopstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Joie-Soother-Dreamer-Portrait-Rocker/p/164362888" target="_self" rel="noreferrer">
https://www.babyshopstores.com/sa/en/Baby-and-Moms/Activity-and-Gear/Infant-Activity/BABYSHOP-Joie-Soother-Dreamer-Portrait-Rocker/p/164362888</a><br>
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Issue description: The defect that the cx encountered with the product is that it closes when they put their child in it and falls to the ground and that can cause harm to the child. The product displayed in the store was great and there was no bug. However,
 cx contacted us when they opened the box and tried it and it was in bad condition. attached video + invoice.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Note: the item has 1-year warranty against any manufacturing defects<br>
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Kindly advise and assist with the next step.<br>
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Thank you for your help!<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 10 Sep at 6:53 AM
<span class="separator">, أروى &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">يوحد عيب مصنعي بالمنتج ولكن الفاتوره قديمة</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4852964:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044000425870'>OamwTQil0FUIwD0YRTuZ-yL-eQal_-me5g.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044000425871'>cqelKkqnUZeb_jefOS6UsZAcAn7SAfX97A.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044000425872'>الفيديو.MOV</a>