Subject: Note Added - [#4729095] store issue
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 21 Sep 2022 06:40:53 +0000

Hi ,    Mohd Adil added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4729095    Subject:  store issue   Requester: shroog    Note Content:   <div dir="ltr">
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<div dir="ltr"><a rel="noreferrer" id="OWAAM667181" href="mailto:[email-masked]">@SayedAhmed</a></div>
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<div dir="ltr">Please support this case and resolve the issue</div>
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<div dir="ltr">Thanks</div>
<div dir="ltr">Mohammad Adil</div>
<div dir="ltr">+966-548345683</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nesreen Saeed &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, September 19, 2022 4:27:26 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Centrepoint Oasisabha &lt;[email-masked]&gt;; Manager Oasisabha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;; Akshay Berry &lt;[email-masked]&gt;;
 Mohd Adil &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4729095] - store issue
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<div class="x_MsoNormal">Hi Team,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Any update on below customer concern.</div>
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<div class="x_MsoNormal">Anyone call to this customer from store? </div>
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<div class="x_MsoNormal"><b>Regards</b></div>
<div class="x_MsoNormal"><b><span style="font-size:12.0pt">Nasreen Saeed</span></b></div>
<div class="x_MsoNormal"><span style="color:black">Centrepoint - KSA</span></div>
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<b>Mobile</b>: +966 548779000</div>
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<b>Ext</b>: 3169<br>
<b>Email </b>: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>From:</b> Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> 11 September, 2022 2:48 PM<br>
<b>To:</b> Centrepoint Oasisabha &lt;[email-masked]&gt;; Manager Oasisabha &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; Nesreen Saeed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;;
 Akshay Berry &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4729095] - store issue</div>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAM35DD862075684BDE94CEBB7853750A54" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Manager Oasisabha</span></a>
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<div class="x_MsoNormal">Could you please call below customer and resolve his return issue.</div>
<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer is reporting that they have returned some items for a store purchase to CP Abha, and they need a replacement invoice to receive the refund. Customer correct invoice number
 is 214471064169.</span></div>
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">Contact Number: 0535030840<br>
Customer Name - Shroog</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, September 11, 2022 2:16 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729095] - store issue</div>
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<a id="OWAAME1AC425B5362405E8ECAE8B8118464EE" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nesreen Saeed</span></a>,</div>
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<div class="x_MsoNormal">Reminder for the below.</div>
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<div class="x_MsoNormal">Regards,</div>
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<img width="122" height="58" id="x_Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDI4MDEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NcAiFUb830PAYTHw5cngxiJPLmYQdVfW-TMBNQMEFQE" data-id="2044000280121" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry <br>
<b>Sent:</b> Monday, September 5, 2022 3:05 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729095] - store issue</div>
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<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Hi <a id="OWAAM085204FF2A0B40589D399238EB83BA06" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nesreen</span></a>,</div>
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<div class="x_MsoNormal">Update if this is resolved.</div>
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<div class="x_MsoNormal">Regards,</div>
<div>
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<img width="122" height="58" id="x_Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwMDI4MDEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.NcAiFUb830PAYTHw5cngxiJPLmYQdVfW-TMBNQMEFQE" data-id="2044000280121" alt="Logo

Description automatically generated" style="width:1.2708in; height:.6041in"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, August 29, 2022 12:34 PM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nesreen Saeed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4729095] - store issue</div>
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<div class="x_MsoNormal"><a id="OWAAM86D9581518754705BAECD1F74FBF39B3" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nesreen Saeed</span></a></div>
<div class="x_MsoNormal">PFB</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, August 29, 2022 7:24 AM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4729095] - store issue</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">any update?<br>
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Customer is reporting that they have returned some items for a store purchase to CP Abha, and they need a replacement invoice to receive the refund. Customer correct invoice number is 214471064169.<br>
<br>
Customer details are as follows:<br>
<br>
Contact Number: 0535030840<br>
Customer Name - Shroog<br>
<br>
Please contact the customer and resolve this with them, not sure why the customer was redirected to online support by the store team.<br>
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Thank you for your help!<br>
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Regards,<br>
Apoorv</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Fri, 26 Aug at 3:36 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">​Customer is reporting that they have returned some items for a store purchase to CP Abha, and they need a replacement invoice to receive the refund. Customer correct invoice number
 is 214471064169.</span></div>
</div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer details are as follows:</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Contact Number: 0535030840</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer Name - Shroog</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please contact the customer and resolve this with them, not sure why the customer was redirected to online support by the store team.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">​</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Thank you for your help!</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Apoorv</span></div>
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