Subject: Note Added - [#4880100] missing item 2q
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 18 Sep 2022 12:21:25 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4880100    Subject:  missing item 2q   Requester: zain    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>09/15/22 2134</span></div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +971 4 6076421</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">T.  +966 115121821</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, September 15, 2022 11:45 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4880100] - missing item 2q</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4880100&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=KB%2FQf45WdW6PM7hpX%2Bcp5q2mfjagqFV%2BySbi%2FDsnJLs%3D&amp;reserved=0" rel="noreferrer">
#4880100</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Sep 9, 2022<br>
Order ID:  6167037216<br>
Tracking ID:  48310801184<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.<br>
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The missing item is 164283383  + 164439552 + 164024351 + 163857591  (quantity 2)<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-Apple-System">On Thu, 15 Sep at 10:58 PM
<span class="separator">, zain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">zain</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>✍️</span><span style="color:#3F3F46"> Please enter your name<br>
<b>Customer: </b>zain<br>
<b>Bot: </b>Hi zain, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167037216<br>
<b>Bot: </b></span>
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<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmc%26pm_Id%3D622%26track_page_version%3Dv2%26thex%3Dffffff%26only_latest%3Dfalse%26tracking_number%3D48310801184&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=v8vCNYQNvKfKGPamHEFs1XHRVPquJMqs4XQm%2FHA4dWg%3D&amp;reserved=0" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=48310801184</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your Email address<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your Phone number<br>
<b>Customer: </b>0541669451<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Customer: </b>Ok<br>
<b>Agent: </b>Hi zain, My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!<br>
<b>Customer: </b>Hello<br>
<b>Customer: </b>One of my orders Is suppose to be delivered yesterday<br>
<b>Customer: </b>And till now I didn’t receive them<br>
<b>Agent: </b>A moment please to check<br>
<b>Customer: </b>I ordered them based on delivery yesterday<br>
<b>Agent: </b>Is this the correct number (0569318644) ?<br>
<b>Customer: </b>Yes<br>
<b>Agent: </b>I apologize for any inconvenience, and we would like to inform you that the order will be delivered within 24 hours. If the order is not received during this period, please contact us again and you will be served to the fullest<br>
<b>Agent: </b>Do you have any other inquiries that we can help with?<br>
<b>Customer: </b>No<br>
<b>Customer: </b>Why is there delay<br>
<b>Customer: </b>I don’t know why Centrepoint started working with aramex<br>
<b>Customer: </b>Worst delivery service<br>
<b>Customer: </b>I never has issues before<br>
<b>Agent: </b>we are sorry for that and we will deliver you order asap soon<br>
<b>Agent: </b>Do you have any other inquiries that we can help with?<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi(zain), Thank you for contacting us. How may I help you?<br>
<b>Customer: </b>Hello<br>
<b>Customer: </b>Yesterday they informed me I’ll have my shipment delivered today and till now it hasn’t been delivered<br>
<b>Customer: </b>It’s delayed 3 days and if there’s more delay I want to cancel the order<br>
<b>Customer: </b>I ordered other stuff after and it arrived before this shipment<br>
<b>Agent: </b>We apologize for the problem you had<br>
<b>Agent: </b>Thank you for sharing the order details. Please allow me a moment to check this for you.<br>
<b>Customer: </b>Ok<br>
<b>Agent: </b>Is this your correct number 966569318644?<br>
<b>Customer: </b>Yes<br>
<b>Agent: </b>نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.<br>
<b>Agent: </b>We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.<br>
<br>
We ask that you allow us some time so that we can work on this and do the work.<br>
<b>Customer: </b>This is the best you can do ?<br>
<b>Customer: </b>Contact the carrier ask them where is the shipment it is suppose to be delivered on Sunday<br>
<b>Customer: </b>It’s Tuesday and till now there’s nothing<br>
<b>Customer: </b>What is the aramex tracking number ?<br>
<b>Agent: </b>I will escalate the issue to the shipping team to deliver your order and make it a priority for delivery<br>
<b>Customer: </b>What is the aramex tracking number for this shipment<br>
<b>Agent: </b>This is your tracking number 48310801184<br>
<b>Agent: </b>Do you have any other questions that I can help you with?<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi(zain), Thank you for contacting us. How may I help you?<br>
<b>Customer: </b>Hello<br>
<b>Customer: </b>Yesterday they told me that my shipment will be delivered within 24 hrs and of it wasn’t to contact you back<br>
<b>Customer: </b>So it’s been over 24 hrs and till now the shipment isn’t delivered<br>
<b>Customer: </b>It was suppose to be delivered on Sunday<br>
<b>Agent: </b>Could you please share your order number so that I can assist you further?<br>
<b>Customer: </b>Okay<br>
<b>Customer: </b>6167037216<br>
<b>Agent: </b>Thank you for sharing the order details. Please allow me a moment to check this for you.<br>
<b>Agent: </b>We sincerely apologize for any inconvenience, we have forwarded your inquiry to the concerned team and one of our colleagues will contact you as soon as possible to help you resolve the issue.<br>
<br>
We ask that you allow us some time so that we can work on this and do the work.<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<b>Customer: </b>Hellooo<br>
<b>Bot: </b>Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi zain, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167037216<br>
<b>Bot: </b></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmc%26pm_Id%3D622%26track_page_version%3Dv2%26thex%3Dffffff%26only_latest%3Dfalse%26tracking_number%3D48310801184&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=v8vCNYQNvKfKGPamHEFs1XHRVPquJMqs4XQm%2FHA4dWg%3D&amp;reserved=0" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=48310801184</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46"><br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain. Thank you for contacting us. My name is Hilah. How may I help you today?<br>
<b>Agent: </b>Hi, I'm not getting a response from you. Are we still connected?<br>
<b>Agent: </b>As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<b>Customer: </b>Hello<br>
<b>Bot: </b>Hi, welcome to Centrepoint Stores </span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128075;</span><span style="color:#3F3F46">مرحبًا بك في متاجر سنتربوينت<br>
<b>Bot: </b>Hi zain, what do you need help with?<br>
<b>Customer: </b></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128230;</span><span style="color:#3F3F46"> Order Status<br>
<b>Bot: </b>Please enter your order number to continue.<br>
<b>Customer: </b>6167037216<br>
<b>Bot: </b></span>
</div>
<div></div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46">Your order is
<strong><span style='font-family:"Calibri",sans-serif'>on the way</span></strong></span><span style='font-family:"Segoe UI Emoji",sans-serif;color:#3F3F46'>&#128666;</span><span style="color:#3F3F46">
</span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Track your order here:
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.fareye.co%2Ftrack.html%3Fcom_code%3Dlmc%26pm_Id%3D622%26track_page_version%3Dv2%26thex%3Dffffff%26only_latest%3Dfalse%26tracking_number%3D48310801184&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=v8vCNYQNvKfKGPamHEFs1XHRVPquJMqs4XQm%2FHA4dWg%3D&amp;reserved=0" rel="noreferrer">
https://www.fareye.co/track.html?com_code=lmc&amp;pm_Id=622&amp;track_page_version=v2&amp;thex=ffffff&amp;only_latest=false&amp;tracking_number=48310801184</a>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">You can also easily track your order from
<strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46"><br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain. Thank you for contacting us. My name is Hilah. How may I help you today?<br>
<b>Customer: </b>Where is my order<br>
<b>Customer: </b>Centerpoint said they will deliver within 24 hours<br>
<b>Customer: </b>It’s been over 24 hours<br>
<b>Customer: </b>I want to cancel the order<br>
<b>Agent: </b>allow me a moment to check that for you.<br>
<b>Customer: </b>Ok<br>
<b>Agent: </b>Thank you for allowing me the time to check. I appreciate your patience.<br>
<b>Agent: </b>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br>
<b>Agent: </b>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br>
<b>Agent: </b>Once the order will return back to warehouse we will process the refund for the same as soon as possible.<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain. Thank you for contacting us. My name is Hilah. How may I help you today?<br>
<b>Customer: </b>I was just waiting for your reply to check my order<br>
<b>Customer: </b>And you never replied<br>
<b>Customer: </b>Recheck the convo<br>
<b>Customer: </b>What is the status<br>
<b>Customer: </b>Can you cancel the order or what ?<br>
<b>Customer: </b>Helloooop<br>
<b>Agent: </b>Thank you for allowing me the time to check. I appreciate your patience.<br>
<b>Agent: </b>We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.<br>
Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br>
Once the order will return back to warehouse we will process the refund for the same as soon as possible.<br>
<b>Customer: </b>When are they suppose to deliver it ?<br>
<b>Customer: </b>It was suppose to be delivered Sunday<br>
<b>Customer: </b>It’s Tuesday night and till now nothing<br>
<b>Customer: </b>Yesterday I was chatting with an agent and they said it’ll be delivered within 24 hrs and it’s past that<br>
<b>Customer: </b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffbots-attachment-messages.s3.amazonaws.com%2Fa110acf05e98a444a5a6acb3f166c91bb4c19579%2F0b7cedd104f74578477aeaadddb924d07a1e040f%2F473c12ec96caa0fe36eee48de6e891d974d934b4%2Fbe2b4bc0d443d1ed0ad88b97220647889bb8063d%2F22c8dadd5a46f1c980617780f9e0720ca34360c4&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=MDznoBuhW2KLzVxLlZ5dMNnruNcKRBtbFl2ItDHi%2Fwg%3D&amp;reserved=0" rel="noreferrer">IMAGE</a><br>
<b>Customer: </b>Here is the proof<br>
<b>Customer: </b>So now I’m contacting Centrepoint back to inform that there was not delivery within 24 hrs<br>
<b>Customer: </b>What are you going to do now ?<br>
<b>Agent: </b>We sincerely apologize for any inconvenience caused, <br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.<br>
<b>Agent: </b>we will keep you updated on:<br>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Customer: </b>You agents only know how to copy paste the same info<br>
<b>Customer: </b>No action<br>
<b>Agent: </b>I'm so sorry I will put the request for you now<br>
<b>Agent: </b>and the order will be deliver ASAP<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain, Good morning, My name is Asmaa, I will be happy to assist you.<br>
<b>Agent: </b>Hi, I'm not getting a response from you. Are we still connected?<br>
<b>Agent: </b>As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Neither Satisfied or Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain, Good morning, My name is Asmaa, I will be happy to assist you.<br>
<b>Customer: </b>Hello Asma<br>
<b>Customer: </b>I have a order that’s late delivery<br>
<b>Customer: </b>I need to know when it will arrive<br>
<b>Agent: </b>Please allow me a moment to check this for you.<br>
<b>Customer: </b>Ok<br>
<b>Customer: </b>It’s suppose to be delivered last Sunday<br>
<b>Agent: </b>Thank you for allowing me the time to check. I appreciate your patience.<br>
<b>Agent: </b>We sincerely apologies however, due to system upgradation certain shipments are delayed by 2 working day<br>
<b>Agent: </b>Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.<br>
<b>Customer: </b>Can I cancel the order<br>
<b>Agent: </b>We see that you want us to cancel your order with order number: 6167037216. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept
 the delivery of your order.<br>
​<br>
Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.<br>
<b>Agent: </b>Is there anything else i can assist you with?<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait, our agent will be with you shortly. Thanks<br>
<b>Agent: </b>Hi Zain, Good afternoon, My name is Asmaa, I will be happy to assist you.<br>
<b>Customer: </b>Hello<br>
<b>Customer: </b>I need to know where is my order or the number of the driver<br>
<b>Customer: </b>It seems the package is stolen by courier because nobody answering or telling me when the shipment is arriving<br>
<b>Customer: </b>It’s delayed 5 days<br>
<b>Agent: </b>kindly note that we are unable to know the driver's NO. However, Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.<br>
<b>Customer: </b>Nobody is doing anything<br>
<b>Customer: </b>Since Sunday you guys say the something g<br>
<b>Customer: </b>I need someone to take action ASAP and tell me where the hell my order is<br>
<b>Customer: </b>There’s no need to waste more time<br>
<b>Customer: </b>I need a manager<br>
<b>Customer: </b>Or someone responsible to chat to<br>
<b>Agent: </b>we are working on it. Kindly allow us time to do the needful<br>
<b>Customer: </b>First you said it will be delivered withi. 24 hrs<br>
<b>Customer: </b>Then two days delay from shipping company<br>
<b>Customer: </b>Now it’s 3 days and still nothing<br>
<b>Customer: </b>You guys already had enough time to do the “need full”. But nobody is doing anything just trash talk<br>
<b>Agent: </b>We sincerely apologize for any inconvenience caused, <br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.<br>
<b>Customer: </b>So give me a phone number of the management<br>
<b>Customer: </b>Or which courier you are using to deliver this shipment<br>
<b>Customer: </b>Aramex?<br>
<b>Agent: </b>yes your order is shipped with Aramex<br>
<b>Customer: </b>What’s the tracking number with aramex<br>
<b>Agent: </b>48310801184<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.<br>
<b>Bot: </b>Before you go, would you like to rate our Customer Service<br>
<i>[Customer Feedback: Extremely Dissatisfied]</i><br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
<div></div>
<div></div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:46 PM, 15th Sep</span></div>
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</div>
</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1026" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Zain, My name is Reenad .Thank you for contacting us. I will be happy to help you!</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:46 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:47 PM, 15th Sep</span></div>
<div></div>
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</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:47 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I received my order but 3 items are missing</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:47 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:47 PM, 15th Sep</span></div>
<div></div>
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</div>
</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Can you see the order ?</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:48 PM, 15th Sep</span></div>
<div></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I only receive the car seat and the 5pcs bumper set</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:48 PM, 15th Sep</span></div>
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</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">All clothing are missing</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:48 PM, 15th Sep</span></div>
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</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:49 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6167037216</span></div>
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<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:49 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:50 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:50 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">How many boxes did you receive?</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:51 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I received 1 carton that has the car seat</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:51 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">And one piece with clear nylon wrap that has the bumper</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:52 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">It’s not in a box</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:52 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:53 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">We even asked the driver he said he doesn’t have anything else</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:54 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1044" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,
<br>
<br>
We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:54 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1045" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">When are they going to contact me ?</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:54 PM, 15th Sep</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Can’t you just process a replacement or refund</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:54 PM, 15th Sep</span></div>
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<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1047" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">in the email
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:55 PM, 15th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">in the email
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:55 PM, 15th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">??</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:57 PM, 15th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1050" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">in the email
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:57 PM, 15th Sep</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Reenad</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1051" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
<br>
Have a wonderful day.</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:57 PM, 15th Sep</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">zain</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1052" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/Z.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:57 PM, 15th Sep</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F510395015250362%2Finbox%2Fopen%2F0%2Fconversation%2F656417494770836&amp;data=05%7C01%7Cmarniel%40aramex.com%7C96c90eabbc974008460f08da9752c5f9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637988679029421271%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=97udEJCum9lq2wl90rUleITj5l0qdBBmzvGu3WFz8s8%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-Apple-System"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4880100:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
</span>
</div>
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</div>
</div>

</blockquote></div>