Subject: Note Added - [#4833128] خطأ في الطلب
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 05:40:59 +0000

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4833128    Subject:  خطأ في الطلب    Requester: Noarh S    Note Content:   <div class="WordSection1">
<div class="MsoNormal">+<a id="OWAAM86E6FA14E21247AF933BEA1F63A9F3B4" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vinod Sharma</span></a> can you please get it checked if physical item is different
 from website image</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, September 16, 2022 9:28 AM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4833128] - خطأ في الطلب</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Sanket,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Wrong item delivered twice<br>
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Order Date: 09/09/2022<br>
Order ID: 6165964533 <br>
Tracking ID: FP0910220002807<br>
Item ID: 163502491 - - Floral Printed Gift Wrapping Paper<br>
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The customer informed us that she has ordered<strong><u><span style="font-family:-apple-system"> the above item twice with the quantity 4</span></u></strong>. However,
<strong><u><span style="font-family:-apple-system">she received both times a completely different pattern of the wrapping paper as per the attach.  
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Kindly check and revert.<br>
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Regards,<br>
The Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الأحد, 11 سبتمبر في 12:37 م
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Sanket,<br>
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Problem Statement: Wrong item delivered twice<br>
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Order Date: 09/09/2022<br>
Order ID: 6165964533 <br>
Tracking ID: FP0910220002807<br>
Item ID: 163502491 - - Floral Printed Gift Wrapping Paper<br>
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The customer informed us that she has ordered the above item twice with the quantity 4. However, she received a completely different pattern of the wrapping paper as per the attach.   <br>
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Kindly check and revert.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل السبت, 10 سبتمبر في 3:23 م
<span class="separator">, Noarh S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<span lang="AR-SA" style="font-size:10.5pt">السلام عليكم ورحمة الله وبركاته</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">قمت باسترجاع الطلب وطلبت مرة أخرى ولكن أتتني بنفس الشكل السابق! </span>
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<span lang="AR-SA" style="font-size:10.5pt"> دفعت مبلغ شحن وكلفني أكثر من الطلب الأول بسبب اني بس طلبتهم لحالهم مرة ثانيه وبالنهاية يجيني نفس الشكل الغلط السابق، اربع حبات كلهم مختلفين عن اللي طلبتهم! </span>
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<span lang="AR-SA" style="font-size:10.5pt">انا مستاءة جدًا وأطالب بتعويض لذلك </span>
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<span lang="AR-SA" style="font-size:10.5pt">بسبب انكم قلتوا انه متوفر في المخزن وسألتكم عن هذا من قبل لذلك قمت بالطلب مرة أخرى.</span>
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<span lang="AR-SA" style="font-size:10.5pt">في ٠٩‏/٠٩‏/٢٠٢٢ الساعة ١٢:٠٢ م، كتب/كتبت ‏</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Centrepoint</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>
 ‏&lt;</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="mailto:[email-masked]" rel="noreferrer"><span dir="LTR">[email-masked]</span></a></span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span>&gt;:</span>
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا نوره،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">يرجى العلم عند الشراء بالموقع والرغبة بالإرجاع يتم الإرجاع برقم الطلب فقط وليس هنالك الحاجة للفاتورة</span>
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<span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span> </span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">كما نود أن إعلامكم أن المنتجات سيستغرق من 2 إلى 3 أيام عمل لكي يصل إلى مستودعاتنا وسيستغرق الأمر من 2 إلى 3 أيام عمل من وقت استلامنا المرتجع لإجراء فحص الجودة واسترداد المبلغ.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">بمجرد معالجة استرداد المبلغ ، سيتم إعادة المبلغ الذي دفعته عبر الإنترنت إلى نفس البطاقة التي تم الدفع من خلاله في غضون 7-14 يوم عمل.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نشكرك على تفهمك وتعاونك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">لا تتردد في التواصل معنا إذا كنت بحاجة إلى مزيد من المساعدة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4833128:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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