Subject: New Reply Received - Fwd: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 09:58:47 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Fwd: Your products are on the way  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>Would like to inform you that I visited one of the Centrepoint center and was told that the return for items procured through Web / App could not be accepted due to issues with the System. One of them informed that the return could be done after 17th Sep.  Kindly confirm if this is true.</div>
<div><br></div>
<div>Best regards</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Sep 12, 2022 at 12:27 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div>Dear Customer,</div>

<div> </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>

<div> </div>

<div>Currently, you may exchange Shoe Mart items for sizing issue in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.</div>

<div>
<br>
 <br>
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.</div>

<div>
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 <br>
You can return online purchases through the below three channels:</div>

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- You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.</div>

<div>
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- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.They will be happy to assist you with exchange or return.</div>

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- You can also book the return online for a refund. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>

<div> </div>

<div>We hope this helps and have a great day! Stay Safe!</div>

<div>
<br>
 <br>
Your Friends,</div>

<div>
<br>
The Support Team</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4863436