Subject: New Reply Received - Help support
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 03:47:36 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Help support  Ticket comment <div dir="auto">Respond please </div>
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<div>On Mon, 12 Sep 2022, 12:54 pm مشعل احمد, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello</div>
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<div dir="ltr" class="gmail_attr">On Sun, 11 Sep 2022, 6:43 pm مشعل احمد, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hello you forgot to refund the item in the picture. <div dir="auto">Please fix the issue this is really frustrating &#128148; i wont order again because of how slow and wrong the support is.<div dir="auto">Check the picture and fix the refund correctly.</div>
<div dir="auto">Thanks.</div>
<div dir="auto">Brown throw. </div>
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<div dir="ltr" class="gmail_attr">On Sun, 11 Sep 2022, 11:35 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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	<div>Dear Customer,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div>We sincerely apologize for the issue you are facing, this is definitely not the kind of service we want you to have when shopping with us. It appears that the item was lost in transit, we have refunded you for this item at this time as a token of apology. Once the refund is processed, you will receive an email notification for the same.<br>
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<div>Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.<br>
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<div>We hope this helps and have a great day! Stay Safe!<br>
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<div>Your Friends,<br>
The Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4819615