Subject: Ticket Assigned - return
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 10:04:43 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business 
 days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:39 PM, 07th Sep                   Reenad                   Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!           01:39 PM, 07th Sep                   Reenad                   Could you please share your order number so that I can assist you further?           01:39 PM, 07th Sep                     hello    
                 hello           01:40 PM, 07th Sep                     hello                    i processed a return           01:40 PM, 07th Sep                     hello                    mroe than 10 days ago           01:40 PM, 07th Sep                     hello                    i havent got the amount yet           01:40 PM, 07th Sep                   Reenad                   Could you please share your order number so that I can assist you further?           01:40 PM, 07th Sep                     hello                    RP082420004222           01:40 PM, 07th Sep                     hello                    IS THE RETURN NUMBER           01:40 PM, 07th Sep                   Reenad                   order number please           01:41 PM, 07th Sep                     hello                    #6162753487           01:41 PM, 07th Sep                   Reenad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01
 :43 PM, 07th Sep                   Reenad                   Please allow me a moment to check this for you.           01:45 PM, 07th Sep                     hello                    ok           01:48 PM, 07th Sep                   Reenad                   Regarding the order (6162753487) we would like to inform you that a new return request has been created on your behalf, please be assured that our courier partner will contact you as soon as possible to arrange the pickup.           01:49 PM, 07th Sep                   Reenad                   Is there anything else i can assist you with?           01:49 PM, 07th Sep                     hello                    but why           01:50 PM, 07th Sep                     hello                    i already returned the tiems           01:50 PM, 07th Sep                     hello                    items           01:51 PM, 07th Sep                     hello                    i also have an sms confirm our delivery picked up the return
            01:51 PM, 07th Sep                     hello                    i am asking about the refund why it hasnt reflected still in the account           01:51 PM, 07th Sep                   Reenad                   Please confirm have the products of the order (6162753487) been delivered?           01:52 PM, 07th Sep                     hello                    yes all were delivered,           01:52 PM, 07th Sep                     hello                    that is why           01:53 PM, 07th Sep                     hello                    i was able to return aswell           01:53 PM, 07th Sep                   Reenad                   We sincerely apologize for any inconvenience, please provide us with the return receipt number, the date the item was delivered and the number of items so that we can assist you accordingly.           01:53 PM, 07th Sep                     hello                    RP082420004222           01:53 PM, 07th Sep                     hello          
           received on 23 august           01:54 PM, 07th Sep                     hello                    returned on 24 august           01:54 PM, 07th Sep                   Reenad                   Number of products delivered please           01:57 PM, 07th Sep                     hello                    the entire order           01:58 PM, 07th Sep                     hello                    was delviered           01:58 PM, 07th Sep                     hello                    i returned only a few things           01:58 PM, 07th Sep                   Reenad                   Sorry, Number of products returned please           01:58 PM, 07th Sep                     hello                    three items           01:59 PM, 07th Sep                   Reenad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:00 PM, 07th 
 Sep                   Reenad                   Is there anything else i can assist you with?           02:00 PM, 07th Sep                     hello                    and when it will be?           02:00 PM, 07th Sep                   Reenad                   ASAP           02:01 PM, 07th Sep                     hello                    give me a timeline           02:01 PM, 07th Sep                   Reenad                   Please allow us some time           02:02 PM, 07th Sep                     hello                    give me a complaint number           02:02 PM, 07th Sep                     hello                    i cant explain the whole story again           02:02 PM, 07th Sep                     hello                    every time           02:02 PM, 07th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4841181