Subject: New Reply Received - missing item 2q
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 04 Sep 2022 05:55:33 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  missing item 2q  Ticket comment <div class="WordSection1">
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dear
</span><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>The delivery process not yet over, Kindly hold for the updates.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Regards.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Usman Aslam Qadri</span></b><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>Key Accounts Executive (CSR)<br>
SMSA Express Transportation Co. Ltd<br>
Riyadh - Kingdom of Saudi Arabia</span></div>
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<div class="MsoNormal" style="line-height:9.0pt"><span style='font-size:8.5pt;font-family:"Trebuchet MS","sans-serif";color:#706F6F'>T  +966 11 4633999 EXT 7437 , 8019</span></div>
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<a href="http://www.smsaexpress.com/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue;text-decoration:none'><img width="165" height="63" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3ODQ4NDA3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WAfB8P39JpYbTtBWVAjVzdq0zML4R_64xjYSlxda47w" data-id="2043378484078" alt="SMSA EXPRESS"></span></a><span style='font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Landmark Group [mailto:[email-masked]]
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<b>Sent:</b> Friday, September 2, 2022 9:45 AM<br>
<b>To:</b> Key Accounts - KSA<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4814307] - missing item 2q</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Missing items<br>
Order Date :  Aug 24, 2022<br>
Order ID:  6163567822<br>
Tracking ID: 290330722033<br>
Assistance Required: Need missing item<br>
Issue Description: Customer placed order for 9 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 9 items has been shipped/Delivered from our side.<br>
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The missing item is 164379352 + 164152015 + 153487826 + 158733106  + 164291403 + 163005984 + 163424702 + 163181627  (quantity 2)<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.5pt">تشغيل الجمعة, 2 سبتمبر في 10:41 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>, Landmark Group &lt;[email-masked]&gt;
</span></span><span class="separator"><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا سوزان،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span>
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</span><span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>4814307:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4814307