Subject: Note Added - [#4814916] update order status
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 02 Sep 2022 12:25:54 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4814916    Subject:  update order status   Requester: Riyadh AlMutairi    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Gaurav/Nisha,</div>
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<div dir="ltr">Please approved above request, so be can proceed accordingly. </div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/328837" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/328837</a></span>
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<strong>Anurag Mishra</strong><br style="box-sizing: border-box"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-size: 12.8px"><span style="font-weight: 700"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">Technical Engineer</span></span> | <span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0)">FarEye</span></span></span>
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                            On
                            Fri, 2 Sep at  5:49 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr"><div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4814916" rel="noreferrer">#4814916</a> raised by Riyadh AlMutairi ([email-masked]).</div></div>
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<div dir="ltr">Hi team</div>
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<br>Problem Statement: update order status <br><br>Order Date : Aug 28, 2022<br>Order ID: 6164476823<br>Tracking ID: 290332312530<br><br>Assistance Required: Mark the order as delivred.<br>the customer has comfirmed to us that he/ she recieved the order.kindly update the order status, So the customer will be able to create return request and follow up for the same.<br><br>Regards,</div>
<div dir="ltr">Reenad</div>
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                            On
                            Fri, 2 Sep at  2:02 PM
                            <span class="separator">,  Riyadh AlMutairi &lt;[email-masked]&gt;  wrote:
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left">
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<b>Bot: </b> Hi, welcome!<br><b>Bot: </b> Please enter your name<br><b>Customer: </b> riyadh<br><b>Bot: </b> Hi Riyadh ,what do you need help with?<br><b>Customer: </b> Returns process<br><b>Bot: </b> Please choose your location<br><b>Customer: </b> Saudi Arabia<br><b>Bot: </b> </div>
<div>Want to return something?  You can do it in 3 easy ways.</div>
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<div>1.You can request a return online. Go to order history in “My Account”.</div>
<div>2.You can return an item in one of our nearest store. </div>
<div>3.You can contact our customer support to place a return request.</div>
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<br><br>For more details, go to <a target="_blank" href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" rel="noreferrer">Returns Process</a> under Help Centre.</div>
<br><b>Bot: </b> Was I able to resolve your query?<br><b>Customer: </b> No<br><b>Bot: </b> Would you like to still talk to one of our agent?<br><b>Customer: </b> Yes<br><b>Bot: </b> Please enter your email<br><b>Customer: </b> [email-masked]<br><b>Bot: </b> Please enter your number<br><b>Customer: </b> 0566550575<br><div></div>
</div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:51 PM, 02nd Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Hi Riyadh, My name is Reenad .Thank you for contacting us. I will be happy to help you!</div></div>        <div style="color: #999999;font-size: 11px;clear: right">01:52 PM, 02nd Sep</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Could you please share your order number so that I can assist you further?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">01:52 PM, 02nd Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I received my oreder past 3 days and still showing as under process</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:53 PM, 02nd Sep</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>6164476823</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:54 PM, 02nd Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">01:56 PM, 02nd Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Ok</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:56 PM, 02nd Sep</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Do you want to make a return?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">01:57 PM, 02nd Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Yes</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:57 PM, 02nd Sep</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Beacause the pricess get changes</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:58 PM, 02nd Sep</div>    </td>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I want to return and buy again with lowest prices</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:58 PM, 02nd Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Provide me with the full name of the products so that the return can be done now</div></div>        <div style="color: #999999;font-size: 11px;clear: right">01:58 PM, 02nd Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I will return it by app its easy for me, could you please change my order status to be delivered</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">01:59 PM, 02nd Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>We sincerely apologize for any inconvenience caused, <br><br>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:01 PM, 02nd Sep</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Is there anything else i can assist you with?</div></div>        <div style="color: #999999;font-size: 11px;clear: right">02:01 PM, 02nd Sep</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">riyadh</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Thank u</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">02:01 PM, 02nd Sep</div>    </td>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Reenad</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/R.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">02:01 PM, 02nd Sep</div>
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