Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Aug 2022 18:50:37 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div>Dear, </div>
<div id="yMail_cursorElementTracker_1661798792004"><br></div>
<span style="font-family: sans-serif">As per your customer support requirement </span><br style="font-family: sans-serif"><div id="yMail_cursorElementTracker_1661798792191">I am providing the detais of my online purchase as per below. </div>
<div id="yMail_cursorElementTracker_1661798862531"><br></div>
<div id="yMail_cursorElementTracker_1661798863899">
<div dir="ltr">Complaint no.<a href="tel:4779461" rel="noreferrer">4779461</a>, <a href="tel:4752007" rel="noreferrer">4752007</a><br>
Order no. <a href="tel:6164011892" rel="noreferrer">6164011892</a><br>
Order value 362 sar<br>
Date of purchase: 26-08-2022</div>
<div dir="ltr" id="yMail_cursorElementTracker_1661798881933">Issue - 15% discount promised for using alinma debit card was not applied.</div>
<div dir="ltr" id="yMail_cursorElementTracker_1661798883451">Also refer to attached image showing the deduction of 362 sr. Hope you will remit the discounted amount back to my account</div>
<div dir="ltr" id="yMail_cursorElementTracker_1661798932251">Regards</div>
<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId36519" class="inline-image-global inlined-image-cid-93db4789-aa8b-4183-ac3b-e46c2967a8c0" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NjI4MDU3NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xia0253ph3OvfI7z-gqBBX3txu1n4HPo8TR_LEV8es8" data-id="2043376280575" style="width:100%;max-width:800px"><br>
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<br><div dir="ltr" id="yMail_cursorElementTracker_1661798883922"> </div>
<div id="ymail_android_signature"><br></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div>----- Forwarded Message -----</div> <div><b></b></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: "satish karanth" &lt;[email-masked]&gt; </div>
<div>
<b>To:</b> "Centrepoint" &lt;[email-masked]&gt;</div> <div style="display:none">
<b>Cc:</b> </div> <div>
<b>Sent:</b> Mon, Aug 22, 2022 at 5:31 PM</div> <div>
<b>Subject:</b> Re: [#4752007] - Click &amp; Collect</div>   <div id="yiv3422961660"><div>
<div id="yiv3422961660ymail_android_signature">Dear, </div>
<div id="yiv3422961660yMail_cursorElementTracker_1661097420983"><br></div>
<div id="yiv3422961660yMail_cursorElementTracker_1661097421772">I have added the alinma debit card for payment but still the discount is not showing. Please check the screen shots attached. Please resolve this urgently. I have already spent so much time on this.</div>
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<img id="yiv3422961660ymail_attachmentId35537" style="width:100%;max-width:800px" class="yiv3422961660inline-image-global yiv3422961660inlined-image-cid-281684a2-ea32-4077-b6aa-00e5072947e0"><br>
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<img id="yiv3422961660ymail_attachmentId35538" style="width:100%;max-width:800px" class="yiv3422961660inline-image-global yiv3422961660inlined-image-cid-e4713f9e-a418-4329-b72c-44823a6999ae"><br>
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<img id="yiv3422961660ymail_attachmentId35539" style="width:100%;max-width:800px" class="yiv3422961660inline-image-global yiv3422961660inlined-image-cid-f454aba0-7e9c-4bd9-bad1-1d24a6f2446d"><br>
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<img id="yiv3422961660ymail_attachmentId35540" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3NjI4MDU3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hOnSmQiwT8WFnVxu8Vvt7d2CvMb_hci73eQwqd_orcc" data-id="2043376280577" style="width:100%;max-width:800px" class="yiv3422961660inline-image-global yiv3422961660inlined-image-cid-97e4dde8-ed7f-48e4-a94c-524a8d79d5ff"><br>
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<div id="yiv3422961660yMail_cursorElementTracker_1661097733425">Regrads</div> <br> <div id="yiv3422961660yqt87769" class="yiv3422961660yqt0448246584 yQTDBase"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div>On Sun, Aug 21, 2022 at 5:08 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div> </div> <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv3422961660"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Satish,</div>
<div dir="ltr"><div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Thank you for contacting us,</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333"> We apologize for the inconvenience caused</font></div>
<div><font color="#333333"><br></font></div>
<div><font dir="ltr" color="#333333">Please note that in order for the discount to be applied, the card must be added as a payment method<br>Please make sure to add it correctly to apply the discount</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Feel free to contact us if you need further assistance.</font></div>
<div><font color="#333333"><br></font></div>
<div><font color="#333333">Your friends,</font></div>
<div><font color="#333333">Support Team</font></div>
</div></div>
</div></div>

	

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043376280571'>Screenshot_20220821-185833.jpg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043376280573'>Screenshot_20220821-185801.jpg</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043376280574'>Screenshot_20220821-185936.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4752007