Subject: New Reply Received - late collection
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Aug 2022 07:40:29 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  late collection  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/22ZCSRVkD3QvmJZRk5fJlg~~/AALN9wA~/RgRk6v3pPVcDc3BjQgpi_mnKCWPny-7mUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,<br>
<br>
Well noted. We will proceed with the needed action.<br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>27/8/2022 10:25 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4754401] - late collection<br>
 
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<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr">​</div>

<div dir="ltr">Reminder<br>
<br>
Problem Statement: Late collection<br>
Order Date : 31/07/2022<br>
Order ID: 6158741143<br>
Tracking ID: SD007707691 - SD007707719<br>
<br>
Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on  10/08/22 date. But the item still not collected.<br>
Please collect the item on priority.<br>
<br>
Regards,</div>

<div dir="ltr">Reenad</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">تشغيل الأربعاء, 24 أغسطس في 5:05 م <span class="separator">, Centrepoint &lt;[email-masked]&gt; كتب: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">نورية الجريدان</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> أهلا مرة أخرى!<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> نورية الجريدان<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> عملية الإرجاع<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">هل تريد أن ترجع منتجًا؟ يمكنك فعل ذلك عبر 2 خطوات سهلة.</span></div>

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<br>
		<span class="separator">طلب إرجاع المنتج أونلاين من حسابك.<br>
		أرسل بريدًا إلكترونيًا إلى مركز خدمة العملاء للعودة على [email-masked]</span>
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<br>
		<span class="separator">لمزيد من التفاصيل يرجى قراءة عملية الإرجاع في مركز المساعدة.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes</span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">نورية الجريدان</span></div>

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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">استلمنا طلبك لإرجاع الطلب 6158741143 شنطة ظهر بتزيينات وطبعات جود د... وسيستلم شريك التوصيل الطلب منك خلال 2-5 أيام.</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">نورية الجريدان</span></div>

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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">لدي طلبين اود استرجاعها</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">وحتى الآن لم تتواصل معي شركة الشحن لاستلام الشحنه</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">تم التواصل معكم ولم يتواصل معي احد</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">مرحبا نورية ,شكراً لتواصلك معنا. معك هيلة<br>
		كيف يمكنني مساعدتك؟</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">لدي طلبات قدمت عليها طلب استرجاع</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">تم التواصل هنا وايضاً لم يتواصل معي احد حتى الآن</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Hilah</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">نأسف حقا لما حصل ونحن نعمل على أن تقوم شركة الشحن باستلام المنتجات بأسرع وقت ممكن وسيتم ارسال تذكير للفريق المعين ليتم الاستعجال بالامر</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">05:05 PM, 24th Aug</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/647465135045690" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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