Subject: New Reply Received - Product information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 12:56:05 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Product information  Ticket comment <div dir="ltr">
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<div dir="ltr">I cant even request for a return please check attached file. </div>
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<div>From: A E &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 21, 2022 6:59 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4754597] - Product information
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<div dir="ltr" style="">Dear centerpoint, </div>
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<div dir="ltr" style="">Regarding to the email im going to choose step 1 and it is to send you the name of the wrong product i received and wish to return and it is: “ junior bottle and nipple cleaning brush soft bristles “ the attached file is a picture of
 the product i received. </div>
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<div dir="ltr" style="">I would be happy if someone sends me the product i ordered which is “ juniors sweet dream soft grip hairbrush and comb “. </div>
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<div dir="ltr">Best regards, </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, August 21, 2022 1:20:03 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4754597] - Product information</font>
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<div>Dear Customer,<br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.<br>
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We have forwarded the images to our concerned team at this time to ensure such instance does not repeat. We will request you to please return the item<br>
at this time for a return and refund by one the following steps:<br>
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<div>1.You can let us know the name of the exact item which you wish to return and we will be happy to create the return for you.</div>
<div>2. You can also book the return online. You can log into your account and go to Order History. <br>
Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>
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We hope this helps and have a great day! Stay Safe!<br>
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<div>Your Friends,<br>
The Support Team</div>

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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043373441198'>Image.jpeg</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2043373441199'>Image.jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4754597