Subject: New Reply Received - Wrong Item Received Order Number - 6161329899
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 17 Aug 2022 18:31:37 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Wrong Item Received Order Number - 6161329899  Ticket comment <div dir="auto">Hello Team,<div dir="auto"><br></div>
<div dir="auto">I have made a return request. Please do let me know the updated status on the same.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Akhil Bansal</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, 15 Aug, 2022, 9:21 pm Akhil Bansal, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hello Team,<div dir="auto"><br></div>
<div dir="auto">As suggested to the call agent as well, i would not like to return the item rather want to get the colour of the same changed as this was bought for the sole purpose of gifting. Please do let me know if i can purchase a new bag with the same price tag from one of the Centrepoint stores available in Riyadh (Riyadh Gallery Mall).</div>
<div dir="auto"><br></div>
<div dir="auto">The same was also suggested by your team on call.</div>
<div dir="auto"><br></div>
<div dir="auto">Regards,</div>
<div dir="auto">Akhil Bansal</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, 15 Aug, 2022, 9:19 pm Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,<br>
 </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
 </div>

<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us.<br>
<br>
We have forwarded the images to our concerned team at this time to ensure such instance does not repeat. We will request you to please return the item<br>
at this time for a return and refund by one the following steps:<br>
 </div>

<div>1.You can let us know the name of the exact item which you wish to return and we will be happy to create the return for you.</div>

<div>2. You can also book the return online. You can log into your account and go to Order History. <br>
Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
<br>
<br>
We will be closing this case for now however, if you need any further assistance or believe the issue is still not resolved please feel free to reply to this email and we will be happy to assist you further.</div>

<div>
<br>
We hope this helps and have a great day! Stay Safe!<br>
 </div>

<div>Your Friends,<br>
The Support Team</div>

	

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4733754