Subject: Note Added - [#4691917] Need POD
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 11 Aug 2022 05:50:54 +0000

Hi ,    Shoeb Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4691917    Subject:  Need POD   Requester: الطلب لم يصلني    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="color:black">Dear team</span></div>
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<div class="MsoNormal"><span style="color:black">Please find the POD from below ..</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Friday, August 5, 2022 6:54 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; BM Olm Dammam &lt;[email-masked]&gt;; Bikram Neupane &lt;[email-masked]&gt;; Shoeb Khan &lt;[email-masked]&gt;; Akash Datla &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Poovanna KBelliyappa &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4691917] - Need POD</div>
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<a id="OWAAM8EADC54547F54D0E9D8887E127A41097" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shoeb Khan</span></a>
<a id="OWAAM59D8BD0591F24B59A64402D4CEF40E29" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bikram Neupane</span></a>,</div>
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<div class="MsoNormal">Reminder for POD. Customer raised the issue on Social Media.</div>
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<div class="MsoNormal">Order ID: 6158876693</div>
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<div class="MsoNormal">Tracking ID: FP0801220004417</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, August 4, 2022 6:48 PM<br>
<b>To:</b> BM Olm Dammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4691917] - Need POD</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Need POD<br>
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Order Date : Aug 1, 2022<br>
Order ID: 6158876693<br>
Tracking ID: FP0801220004417<br>
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Assistance Required: Need Urgent POD<br>
Issue Description: The order was shipped from our side on 8/1/22  and as per Hybris the order delivered to customer on 8/3/22, <br>
But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 4 Aug at 6:41 PM
<span class="separator">, </span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>الطلب</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>لم</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">
</span></span><span class="separator"><span style='font-size:10.5pt;font-family:"Times New Roman",serif'>يصلني</span></span><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system"> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
 wrote: </span></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>الطلب لم يصلني<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6158876693<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك : Delivered
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي:
</span></strong><span style="color:#3F3F46">7 to 9 أيام</span>
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong><span style='font-family:"Calibri",sans-serif'>من حسابي &gt; تاريخ الطلبات</span></strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0508015195</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انا طلبت ولا وصلني الطلب مكتوب تم التوصيل وماجاني شي</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:39 PM, 04th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDEwOTk2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VPcFKZgX7Plbd9cz0lUqAT-v-C7ZdzzaQpr2mnv9nNs" data-id="2043370109967" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:39 PM, 04th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Abdulrahman</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MDEwOTk2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VPcFKZgX7Plbd9cz0lUqAT-v-C7ZdzzaQpr2mnv9nNs" data-id="2043370109967" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:40 PM, 04th Aug</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/642533615295611" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica",sans-serif;color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4691917:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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