Subject: Note Added - [#4691579] Conversation with jayaraj
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 10 Aug 2022 12:08:19 +0000

Hi ,    Qazi Mohammed added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4691579    Subject:  Conversation with jayaraj   Requester: jayaraj    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM16CA45C404CF4E44934B05F064AA94DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>
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<div class="MsoNormal">Customer order is ready for pickup, inform to customer visit the store and collect his order.</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, August 9, 2022 10:03 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4691579] - Conversation with jayaraj</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Reminder </span></strong><b><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : Jul 28, 2022<br>
Order ID: 6158135631<br>
Store Code: Centrepoint21042<br>
Tracking ID: 615813563122999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reenad</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 4 Aug at 7:41 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C<br>
Order Date : ​Jul 28, 2022<br>
Order ID: 6158135631<br>
Store Code: Centrepoint21042<br>
Tracking ID: 615813563122999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 4 Aug at 5:32 PM
<span class="separator">, jayaraj &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">jayaraj</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>jayaraj<br>
<b>Bot: </b>Hi Jayaraj ,what do you need help with?<br>
<b>Customer: </b>Your order update<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>shoemartsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6158135631<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0567733415</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا بك, معك آية يسعدني تواصلك معنا. كيف يمكنني أن أساعدك اليوم؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">jayaraj</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Could you please tell me the status of my Order# 6158135631</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Aya</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We will transfer your chat to KSA support center</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">okay</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Jayaraj, My name is Abdulrahman .Thank you for contacting us. I will be happy to help you!</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Could you please tell me the status of my Order# 6158135631</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">A moment please to check</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.
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We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">05:32 PM, 04th Aug</span></div>
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