Subject: Note Added - [#4589255] Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 09 Aug 2022 18:32:22 +0000

Hi ,    max Rabwa added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589255    Subject:  Returns   Requester: Hesham Ali    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" class="elementToProof">
Dear all,</div>
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We already called the customer, then we will rectify this issue.</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, August 9, 2022 16:56<br>
<b>To:</b> Max &lt;[email-masked]&gt;; max Rabwa &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4589255] - Returns
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<div class="x_MsoNormal">Hi <a id="OWAAM1DC51B9F95AB477F8E276D6DE591C6CE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Abhilash Kuttalam</span></a>,</div>
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<div class="x_MsoNormal">Can you please assist with the below.</div>
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<b>From:</b> Max &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 1, 2022 2:05 PM<br>
<b>To:</b> max Rabwa &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4589255] - Returns</div>
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<div class="x_MsoNormal"><span style='font-size:10.5pt; font-family:"-apple-system",serif'>Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589255" rel="noreferrer">#4589255</a> raised by Hesham Ali (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style='font-size:10.5pt; font-family:"-apple-system",serif'>Hi Team,<br>
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<strong><span style='font-family:"-apple-system",serif'>Any Updates please, customer came back. </span></strong><b><br>
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Customer contacts : +966540629682<br>
Name: </span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>هشام</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>محمد</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>نبيل</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>عبد</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>العزيز</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
</span><span style='font-size:10.5pt; font-family:"Times New Roman",serif'>علي</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'><br>
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Customer complains of a difficult return process in the store, he wanted to return and get the refund as cash but the cashier refused and he wanted to return an item that has no tag as a mistake from the previous cashier upon purchasing.<br>
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<strong><span style='font-family:"-apple-system",serif'>Kindly call the customer and sort the issue with him to help resolve the case.</span></strong><b><br>
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Thank you for your help!<br>
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Regards,<br>
B.Almalki</span>
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</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4589255:1125156</span><span style='font-size:10.5pt; font-family:"-apple-system",serif'>
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