Subject: Note Added - [#4688761] Conversation with abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 08 Aug 2022 06:46:22 +0000

Hi ,    Ritesh Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688761    Subject:  Conversation with abdullah   Requester: abdullah    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Issue a fresh one time use only voucher.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span></div>
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<a href="Centrepointstores.com" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;text-decoration:none'><img width="623" height="239" style="width:6.493in;height:2.493in" id="Picture_x0020_24" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2ODc1OTEzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4phxFPpminrER4ycqPE_9P94V0Qdt6kM4d4zDGYZQTI" data-id="2043368759134"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, August 5, 2022 7:05 PM<br>
<b>To:</b> Ritesh Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4688761] - Conversation with abdullah</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Ritesh,<br>
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With reference to the Order ID: 6157264640<br>
RV Code : 61572646400876356016<br>
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A customer contacted us regarding his RV that was worth 505.84 SAR and he used100 SAR, we have advised him multiple times that voucher are single use only but he keeps on coming back to chat and is now threatening for MOC.<br>
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The customer is shopping with us since Feb 2022 and have completed orders worth over SAR 3000. This is customer's first time reporting to us an issue.<br>
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Kindly approve if we can give him a new voucher for the remaining value. Thank you for your help.<br>
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Best regards,<br>
Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 5 Aug at 6:17 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">abdullah</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>abdullah<br>
<b>Bot: </b>Hi Abdullah ,what do you need help with?<br>
<b>Customer: </b>Refund queries<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<strong><span style="color:#3F3F46">Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a quality check. Your refund will
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<strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style="color:#3F3F46">Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style="color:#3F3F46">Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if
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<strong>Canceled your order?</strong> Your refund will depend on your payment method.</span></div>
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<strong>Paid by card</strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style="color:#3F3F46">Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style="color:#3F3F46">Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a
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For more details, go to <strong>Returns Process</strong> and <strong>Returns Policy</strong> under
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I need update on my case</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">السلام عليكم عبدالله ،شكرًا على تواصلك معنا و منحنا الفرصة لخدمتك, معك أسماء. كيف يمكنني مساعدتك ؟</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">هلا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Abdullah , Good afternoon, My name is Asmaa, I will be happy to assist you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">اش صار على مشكلتي</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">انحلت ولا لسع</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">شكرا لك على انتظارك</span></div>
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يعمل فريقنا على حل مشكلتك ، وسنقوم بالرد عليك في أقرب وقت ممكن.</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 05th Aug</span></div>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">سنقوم بتزويدك بالمستجدات عبر الايميل</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 05th Aug</span></div>
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</div>
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</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لا م اقدر انتظر امثر من كذا</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 05th Aug</span></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ابغى اكلم المشرف</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:11 PM, 05th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لانه اذا ما انحلت الان</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:12 PM, 05th Aug</span></div>
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</div>
</td>
</tr>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">برفع شكوى لدى الوزارة</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:12 PM, 05th Aug</span></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير ونحن نعمل على حلها في اقرب وقت</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:12 PM, 05th Aug</span></div>
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</div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">يعني ارفع الشكوى</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:15 PM, 05th Aug</span></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdullah</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span><span style="color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">؟</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:15 PM, 05th Aug</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر منك عن التاخير الذي حصل ونحن نعمل على حل مشكلتك مع الفريق المعني</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:16 PM, 05th Aug</span></div>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">لقد تم رفع شكوى بالرقم 4688761</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:16 PM, 05th Aug</span></div>
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</div>
</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">وسنوافيك بالمستجدات عبر الايميل</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:17 PM, 05th Aug</span></div>
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</div>
</div>
</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نشكر لك صبرك وتعاونك معنا</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:17 PM, 05th Aug</span></div>
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</div>
</div>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"> كان من دواعي سروري خدمتك اتمنى لك يوماََ طيب</span></div>
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<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">06:17 PM, 05th Aug</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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</table>
</td>
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<td style="padding:.75pt .75pt .75pt .75pt">
<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" style="min-width: 100%">
<tbody>
<tr>
<td style="padding:0in 15.0pt 0in 15.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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</table>
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</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4688761:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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