Subject: Note Added - [#4528212] RRN request Issue
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 06 Aug 2022 00:25:00 +0000

Hi ,    Ahmad Alawneh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4528212    Subject:  RRN request Issue   Requester: زينب ماجد مرزوق الحربي    Note Content:   <div>
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<a rel="noreferrer" id="OWAAM204500" href="mailto:[email-masked]">@Imran Masih</a>/
<a rel="noreferrer" id="OWAAM983689" href="mailto:[email-masked]">@Eman Helmy</a> check this and resolve it </div>
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<div style="direction: ltr">Regards,</div>
<div style="direction: ltr">Ahmad Alawneh </div>
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<div>From: Mohamed Nagy &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, August 5, 2022 8:58:44 PM<br>
<b>To:</b> Ahmad Alawneh &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Imran Masih &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4528212] - RRN request Issue
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<div class="x_MsoNormal">Dear All,</div>
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<div class="x_MsoNormal">Till now we did not get an update regarding the below case, so appreciate your cooperation on this matter.</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Mohamed Nagy</div>
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<b>From:</b> Marniel Baul &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, August 2, 2022 5:00 PM<br>
<b>To:</b> Mohamed Nagy &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4528212] - RRN request Issue</div>
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<div class="x_MsoNormal">Dear,</div>
<div class="x_MsoNormal">We sent reminder to the concerned team. </div>
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<div class="x_MsoNormal">Thanks and Regards,</div>
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<div class="x_MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<b>From:</b> Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, August 2, 2022 4:58 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4528212] - RRN request Issue<br>
<b>Importance:</b> High</div>
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<div class="x_MsoNormal">Dear <a id="OWAAM4BFF2AD0D0A54F5DAE7FD29C6B2AF733" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Marniel Baul</span></a>,
<a id="OWAAM6E4327F3A2074A5CBE0FD35FEBA03AAD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ahmad Alawneh</span></a>,</div>
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<div class="x_MsoNormal">Do we have update here ?</div>
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<div class="x_MsoNormal">Regards,</div>
<div class="x_MsoNormal">Mohamed Nagy</div>
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<b>From:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, August 1, 2022 11:30 AM<br>
<b>To:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4528212] - RRN request Issue</div>
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<div class="x_MsoNormal">Dear,</div>
<div class="x_MsoNormal">Please allow us to check. </div>
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<div class="x_MsoNormal">Thanks and Regards,</div>
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<div class="x_MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<span style="font-size:10.0pt">Aramex International LLC. </span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, July 31, 2022 5:16 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4528212] - RRN request Issue</div>
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<span style="font-size:10.5pt; color:black">Dear Marniel,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.5pt; color:black">Yes the customer is saying that they have returned all items to the driver who was delivering their MAX order, under the same awb it was delivered under - 47509335171.</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Customer handed over items for 2 orders to the courier.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please advise on this. Thank you for your help!</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Apoorv</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Sun, 31 Jul at 4:29 PM
<span class="x_separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please confirm the customer returned the shipment to the courier using the same AWB.
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Thanks and Regards,</span></div>
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<b><span style="font-size:12.0pt; font-family:-apple-system">Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.0pt; font-family:-apple-system">Customer Success Specialist</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.0pt; font-family:-apple-system">Aramex International LLC.
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<span style="font-size:10.5pt; font-family:-apple-system"><img width="277" height="1" id="x__x0000_i1034" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2NjAzODQyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.U6bOMEj6SnX3v0ggoSsIuuLplG7DP9RHicyGtIEoRFk" style="width:2.8833in; height:.0083in"></span><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif'> </span></b><span style="font-size:10.5pt; font-family:-apple-system">
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<span style="font-size:10.0pt; font-family:-apple-system">T.  +971 4 6076421</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style="font-size:10.0pt; font-family:-apple-system">T.  +966 115121821</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, July 30, 2022 2:17 PM<br>
<b>To:</b> Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4528212] - RRN request Issue</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">The customer reported that she return the items with the courier upon delivery .</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">kindly check and advise us here. </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">On Tue, 26 Jul at 1:23 PM
<span class="x_separator">, Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please check with your customer if they gave back the shipment to the courier upon delivery of AWB 47509335171  /  47508090136 using the same AWB only, no return AWB.
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Thanks and Regards,</span><span style="font-size:10.5pt; font-family:-apple-system">
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<b><span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Marneil Anne Baul-Sabocojan</span></b><span style="font-size:10.5pt; font-family:-apple-system">
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Customer Success Executive</span><span style="font-size:10.5pt; font-family:-apple-system">
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:red'>Aramex
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<span style='font-size:10.0pt; font-family:"Trebuchet MS",sans-serif; color:black'>Direct Line: 97146076421</span><span style="font-size:10.5pt; font-family:-apple-system">
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">From: Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, July 26, 2022 12:18 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4528212] - RRN request Issue</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Reminder<br>
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Problem Statement: Late return<br>
Order ID: 6139624052 / 6138527377<br>
Tracking ID:   47509335171  /  47508090136<br>
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Assistance Required: Need urgent return to the WH<br>
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Issue Description: The item was already collected in the same day it was delivered by the same agent,  agent phone number was 0593803484 ,  But we have not received item at warehouse yet.<br>
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Please return the item as soon as possible to warehouse so refund could be processed.<br>
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Kindly investigate and update us.<br>
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Regards,<br>
The Support Team</span></div>
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