Subject: Ticket Assigned - Conversation with abdullah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 14:36:14 +0000

Hi Reenad Alosaimi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdullah abdullah                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdullah Bot:  Hi Abdullah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  563012339            11:30 PM, 03rd Aug                   Amirah                   Hi Abdullah , thank you for getting in touch with us my name is Amirh  May i know how i can help you?           11:30 PM, 03rd Aug                     abdullah                    Can’t use My credit note           11:31 PM, 03rd Aug                     abdullah                    And it is not coming in my credit           11:31 PM, 03rd Aug                   Amirah                   Please delete the app, reinstall it and try to buy again.           11:31 PM, 03rd Aug                     abdullah                    it came 3 days ago , and I purchased some .. i still have around 300 sar           11:32 PM, 03rd Aug                     abdullah                    3 days ago it was working           11:33 PM, 03rd Aug                   Amirah                   Could you please share your order number so that I can assist you further?           11:33 PM, 03rd Aug                     abdullah                    The refund u mean ?           11:33 PM, 03rd Aug                     abdullah                    Hello           11:34 PM, 03rd Aug                     abdullah                    Are u there           11:34 PM, 03rd Aug                   Amirah                   yes           11:35 PM, 03rd Aug                     abdullah                    6157264           11:35 PM, 03rd Aug                   Amirah                   Please provide me your order number consisting of ten digits starting with 6           11:36 PM, 03rd Aug                     abdullah                    6157264640           11:36 PM, 03rd Aug                   Amirah                   The amount was returned.. with a voucher (61572646400876356016)           11:39 PM, 03rd Aug                     abdullah                    Ok           11:39 PM, 03rd Aug                     abdullah                    I know           11:39 PM, 03rd Aug                     abdullah                    I used it           11:39 PM, 03rd Aug                     abdullah                    It is total 500 sar           11:40 PM, 03rd Aug                     abdullah                    I used 100 sar           11:40 PM, 03rd Aug                     abdullah                    Now voucher is not working           11:40 PM, 03rd Aug                   Amirah                   its 505.84           11:40 PM, 03rd Aug                     abdullah                    Yes           11:40 PM, 03rd Aug                     abdullah                    I used almost 100           11:40 PM, 03rd Aug                     abdullah                    I can’t purchase now from remaining amount           11:41 PM, 03rd Aug                     abdullah                    Voucher is not working           11:41 PM, 03rd Aug                   Amirah                   Can you provide me a picture of the problem?           11:41 PM, 03rd Aug                     abdullah                    One second           11:42 PM, 03rd Aug                     abdullah                             11:43 PM, 03rd Aug                   Amirah                   Please note that your request has been submitted to the concerned authorities, and the necessary action will be taken as soon as possible and to ensure that this error is not repeated in the future.           11:44 PM, 03rd Aug                   Amirah                   Do you have any other inquiries that we can help with?           11:44 PM, 03rd Aug                     abdullah                    Request number ?           11:44 PM, 03rd Aug                   Amirah                   The issue will be raised and we will contact you as soon as possible           11:45 PM, 03rd Aug                   Amirah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 PM, 03rd Aug                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4688761