Subject: New Reply Received - Conversation with عبدالرحمن
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 05 Aug 2022 10:48:25 +0000

Hi Reenad Alosaimi,  The customer has responded to the ticket.  Conversation with عبدالرحمن  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/KNYfypGk426dShcX9y17GA~~/AALN9wA~/RgRkzij2PVcDc3BjQgpi63b17GLOEaTQUipzdXBwb3J0QGxhbmRtYXJrZ3JvdXBzZXJ2aWNlLmZyZXNoZGVzay5jb21YBAAAAAE~" alt=""></div>
Dear Team,<br>
<br>
Well noted. We will proceed with the needed action.<br>
<br>
Best regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Zaid Damra</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>4/8/2022 5:59 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#4686558] - Conversation with عبدالرحمن<br>
 
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<div dir="ltr">
<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4686558" rel="noreferrer">#4686558</a> </div>
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<div dir="ltr">
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<div dir="ltr">Hi Team, <br>
<br>
Problem Statement: Late delivery +  Update phone number<br>
<br>
Order Date : Jul 21, 2022<br>
Order ID: 6156886924<br>
Tracking ID: SD007562445 + SD007564198</div>

<div dir="ltr">Customer contact number: 0552204054<br>
<br>
Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 23/07/2022 but still not delivered to customer.<br>
Kindly update the number and arrange a delivery asap.</div>

<div dir="ltr">
<br>
Regards,</div>

<div dir="ltr"> </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Wed, 3 Aug at 3:35 PM <span class="separator">, عبدالرحمن &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">عبدالرحمن</span></div>

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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><b>Bot: </b> مرحبًا ، بك في !<br>
		<b>Bot: </b> يرجى إدخال اسمك<br>
		<b>Customer: </b> عبدالرحمن<br>
		<b>Bot: </b> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<b>Customer: </b> تحديث طلبك<br>
		<b>Bot: </b> يرجى اختيار موقعك<br>
		<b>Customer: </b> المملكة العربية السعودية<br>
		<b>Bot: </b> يرجى إدخال رقم الطلب للمتابعة<br>
		<b>Customer: </b> 6156886924<br>
		<b>Bot: </b> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك : </span></div>

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		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
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		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

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<br>
		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><b>Bot: </b> هل تمكنت من حل الاستعلام الخاص بك<br>
		<b>Customer: </b> لا<br>
		<b>Bot: </b> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<b>Customer: </b> Yes<br>
		<b>Bot: </b> رجاءا أدخل بريدك الإلكتروني<br>
		<b>Customer: </b> [email-masked]<br>
		<b>Bot: </b> الرجاء إدخال رقمك<br>
		<b>Customer: </b> 0552204054</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:24 PM, 03rd Aug</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">مرحبا عبدالرحمن معك عبدالرحمن كيف يمكنني مساعدتك؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">03:24 PM, 03rd Aug</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:25 PM, 03rd Aug</span></div>
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		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">حاولت اعدل ما تعدل</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:25 PM, 03rd Aug</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">03:26 PM, 03rd Aug</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:26 PM, 03rd Aug</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Abdulrahman</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">شكرا لمشاركتك رقم الطلب ,دقائق من فضلك</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">03:27 PM, 03rd Aug</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">الرجاء تزويدي بالرقم الصحيح حتى اتمكن من مساعدتكم</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">03:28 PM, 03rd Aug</span></div>
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		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">هل مازلت معنا ؟</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Abdulrahman</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

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		<div><span class="separator">0555220405 هل هذا رقم الجوال الصحيح ؟</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Abdulrahman</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span></div>

		<div> </div>

		<div><span class="separator">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span></div>
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		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:34 PM, 03rd Aug</span></div>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Abdulrahman</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:34 PM, 03rd Aug</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">عبدالرحمن</span></div>

		<div> </div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%B9.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">شكراً لك</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">03:34 PM, 03rd Aug</span></div>
		<span class="separator"> </span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Abdulrahman</span></div>
		<span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_5a681deca42489452ec6e5409b0472db6f60ecf554cf823b6ffbc06f35b966e7/img_afuoajtvjf_31f6925dadab0cbdab5c8777a63280b0987c3bca0c72728dc35127b4d881e788.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">03:34 PM, 03rd Aug</span></div>
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		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/642132664392872" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
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<span class="separator"> </span>
</blockquote>
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